Solution Consulting Director

Salesforce

. Serve as a trusted advisor to clients and provide architectural leadership for scalable voice workflows, CTI integrations, and real-time media/data flows .

Posted 10/9/2026full-timeRemote • United StatesLead💰 $171,200 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Contact Center and CCaaS technologies, with a strong focus on architectural leadership, integration of voice workflows, and managing complex telephony systems. Proven ability to mentor talent, communicate effectively with stakeholders, and drive strategic initiatives within the consulting practice.

Highest-signal resume keywords

Enterprise Architecture ExperienceContact Center Technologies ExpertiseSalesforce Integration SkillsTelephony Platform KnowledgeLeadership in Technical Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact CenterCCaaSVoice TechnologiesSIPWebRTCCTI ProtocolsREST/SOAP APIsOmnichannel Agent ExperiencesTelephony Routing StrategiesVoice AI

Soft Skills

Communication SkillsMentoringNegotiationRelationship BuildingProblem Solving

Tools & Technologies

SalesforceAmazon ConnectGenesys CloudFive9Amazon LexGoogle Dialogflow

Certifications & Qualifications

Salesforce CertificationsVendor Certifications

Industry Keywords

PBXACDIVRData ResidencyCompliance Standards

Tech Stack

Tools & technologies

CloudSOAP

About the role

Key responsibilities & impact

Serve as a trusted advisor to clients and provide architectural leadership for scalable voice workflows, CTI integrations, and real-time media/data flows
Guide customers and colleagues in deploying Agentforce, Einstein Conversation Insights, Conversational IVR, and speech analytics
Design and oversee integration of enterprise CCaaS platforms with Salesforce, including SIP trunking, WebRTC, carrier connectivity, and network latency optimization
Identify and manage risks on high-profile engagements
Resolve complex telephony routing and integration issues
Manage customer expectations and negotiate solutions with customers and third-party voice vendors or partners
Review and correct project or program direction, approach, and key artifacts such as dial plan designs, routing logic, and data models
Lead internal strategic initiatives to grow the consulting practice
Contribute to the community knowledge base, technical assets, and reference architectures for voice deployments
Mentor and develop talent
Facilitate and present technical concepts to stakeholders

Requirements

What you’ll need

10+ years of enterprise architecture or consulting experience
At least 5 years of dedicated, hands-on experience in Contact Center, CCaaS, or Voice technologies
Deep technical expertise in Partner Contact Center and at least one leading telephony platform, such as Amazon Connect, Genesys Cloud, or Five9
Extensive knowledge of PBX, ACD, IVR, SIP, WebRTC, CTI protocols, softphones, and real-time media streaming
Ability to design complex contact routing strategies, queue management, and omnichannel agent experiences using Salesforce Omni-Channel and voice vendor routing engines
Strong application design skills and knowledge of REST/SOAP APIs and event-driven architectures
Ability to learn and apply new concepts in Voice AI and Natural Language Understanding (NLU)
Strong written and verbal communication skills
Bachelor's degree in Computer Science, Engineering, or a related quantitative discipline is preferred; equivalent demonstrable work experience in lieu of a degree will be considered
Salesforce certifications and vendor certifications are preferred
Experience implementing Amazon Connect and contact center technology across industries
Experience integrating conversational AI and voice bots, such as Amazon Lex or Google Dialogflow
Understanding of contact center compliance, security standards, and data residency considerations
Experience leading a technical team or workstream
Ability to build and maintain relationships with C-level executives and senior technology leaders
Travel may be required depending on client requirements

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles
Reasonable accommodation during the application or recruiting process