Staff Content Designer

Salesforce

. Lead content design and information architecture across complex product ecosystems .

Posted 9/18/2026full-timeHyderabad • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content design and information architecture, with a strong focus on AI tools for prototyping and content evaluation. Proven ability to lead cross-functional teams and influence design strategies for customer-centered outcomes.

Highest-signal resume keywords

Content DesignInformation ArchitectureAI Tools ProficiencyUI WritingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

In-App WritingEditing SkillsContent Strategy DevelopmentContent AuditingAI-Readiness EvaluationDesign-Centric Content ImplementationUI Text CreationOnboarding Content DevelopmentInformation Architecture SkillsCustomer-Focused Writing

Soft Skills

Strong Team PlayerEffective CommunicationAttention to Quality and DetailMentoring SkillsCustomer Advocacy

Tools & Technologies

AI ToolsPrototyping Tools

Industry Keywords

Product EcosystemsCross-Cloud InitiativesCustomer-Centered OutcomesDesign StandardsGovernance Models

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead content design and information architecture across complex product ecosystems
Write UI text and determine where and how it is delivered in-app
Establish standards and reusable patterns for in-app communication
Partner with research and design early in the product cycle
Frame problems, define content vision, and align cross-functional leaders around customer-centered outcomes
Present to stakeholders, peers, and senior leadership to drive alignment and buy-in
Select and apply AI tools for prototyping, UI text, and research synthesis
Critically evaluate AI-generated output for accuracy, tone, and trust before publishing
Audit existing content and design patterns for AI-readiness and prioritize fixes by impact
Improve information architecture for human and AI discoverability
Articulate where human judgment adds value AI cannot replicate
Influence the design of AI-assisted features
Mentor designers and share AI best practices across the team

Requirements

What you’ll need

Excellent in-app writing and editing skills, with strong design and information architecture judgment
Experience working closely with product designers or as part of a UX team
Ability to meet tight deadlines and communicate effectively with senior leadership
Ability to adhere to styles and processes, learn new technologies quickly, and maintain strong attention to quality and detail
Strong team player and customer advocate
Proven independent use of AI tools, with critical evaluation of AI-generated content for quality, accuracy, and trust
Experience auditing content and UI for AI-readiness gaps and closing them
Located in, or willing to relocate to, Bangalore or Hyderabad
Portfolio required with application
Preferred: 8–10+ years managing complex content projects as a content designer or allied professional
Preferred: 4+ years developing or implementing design-centric content strategy
Strong collaboration skills with stakeholders to identify customer scenarios and prioritize content
Ability to write UI text, onboarding content, and other content types
Experience partnering with subject matter experts to obtain, clarify, and validate content
Strong customer-focused writing for engineering audiences
Experience leading cross-cloud or multi-product initiatives for cohesive end-to-end customer experiences
Ability to define and evolve content standards, governance models, and scalable systems across teams
Strong information architecture skills for human and AI discoverability
Experience shaping how AI-assisted features are designed

Benefits

Comp & perks

Benefits and resources supporting balance and wellbeing
AI agents intended to accelerate employee impact
Reasonable accommodation during the application or recruiting process