Success Architect

Salesforce

. Partner with a portfolio of customers to assess implementations and deliver recommendations on technical issues, feature adoption and foundational solution design .

Posted 9/30/2026full-timeHyderabad • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce products and Sales Cloud configurations, with a strong ability to assess customer needs, optimize solutions, and communicate complex technical concepts effectively. Proven track record in managing customer relationships and driving successful implementations through collaboration and technical guidance.

Highest-signal resume keywords

Salesforce Product KnowledgeSales Cloud ConfigurationEnterprise Application IntegrationApex and Visualforce ProficiencySalesforce Admin Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Data ModelsIntegration PrinciplesProcess OrchestrationMaster Data ManagementData GovernanceREST/SOAP APIsETL ToolsSecurity Best PracticesEvent-Driven ArchitecturesValidation Rules

Soft Skills

Strong Communication SkillsCustomer-Facing DiscussionsProblem-SolvingContinuous LearningStakeholder Alignment

Tools & Technologies

Salesforce ConnectOAuthMiddlewareThird-Party ConnectorsEvent Relay

Certifications & Qualifications

Salesforce Admin CertificationSales Cloud Consultant Certification

Industry Keywords

Technical GovernanceArchitectural Health ChecksFeature AdoptionDesign InefficienciesCustomer Success

Tech Stack

Tools & technologies

CloudETLSOAPVisualforce

About the role

Key responsibilities & impact

Partner with a portfolio of customers to assess implementations and deliver recommendations on technical issues, feature adoption and foundational solution design
Provide reactive and proactive guidance on Salesforce product best practices
Simplify complex technical concepts for technical teams, customer stakeholders and managers
Triage capability gaps and design inefficiencies, resolving common issues and escalating complex architectural challenges to senior Success Architects
Execute Support, Guide and Architect playbooks to meet customer needs
Collaborate with internal and external partners to drive customer success, product improvement and business growth
Review and troubleshoot Sales Cloud configurations, data models, integrations and security models
Provide customer-facing technical guidance and foundational architectural health checks

Requirements

What you’ll need

8+ years of hands-on technical experience
Strong working knowledge of Salesforce products, platform capabilities, technical governance and best practices
Experience participating in complex implementations and understanding integration principles
Strong knowledge of enterprise application integration, including process orchestration, master data management, AI, analytics and security best practices
Ability to assess business objectives, propose solution options and drive stakeholder alignment
Strong written and verbal communication skills
Skilled in creating clear, visually compelling design documents
Proven ability to manage customer-facing discussions and explain technical concepts clearly
High proficiency in English
Ability to identify design inefficiencies, recommend optimizations and drive customer transformation
Passion for continuous learning and emerging technologies
Strong functional and configuration knowledge of Sales Cloud features
Ability to configure and optimize Sales Cloud features
Proficiency in Salesforce data models, relationships, validation rules and data governance
Experience with data import/export, deduplication, ETL tools and integrations via REST/SOAP APIs, middleware and third-party connectors
Understanding of Salesforce security configurations, including role hierarchy, sharing rules, profiles and permission sets
Ability to read, understand and debug Apex, Visualforce and Lightning Web Components
Familiarity with governor limits and efficient code execution
Understanding of APIs, middleware and event-driven architectures
Experience with OAuth, Platform Events, External Objects, Salesforce Connect and Event Relay
Required: Salesforce Admin certification
Required: Sales Cloud Consultant certification

Benefits

Comp & perks

Salesforce benefits and resources supporting work-life balance
AI agents intended to accelerate employee impact