SVP, Experience Strategy – Experience & Design

Salesforce

. Shape Salesforce’s enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders .

Posted 9/17/2026full-timeSan Francisco • California • United StatesLead💰 $399,000 - $453,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in shaping enterprise experience strategies and leading multidisciplinary teams to deliver AI-native products. Proven ability to influence product roadmaps and establish high standards for design and product coherence.

Highest-signal resume keywords

Executive Experience Leading Product DesignDeep Understanding of AI-Native ProductsExceptional Systems ThinkingRecord of Recruiting and Developing TalentTechnical Fluency with Engineering Leaders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DesignExperience DesignService DesignInteraction DesignPrototypingEnd-to-End Product CoherenceAI ExperienceCustomer Evidence AnalysisStrategic Thesis DevelopmentMultidisciplinary Leadership

Soft Skills

Executive PresenceOrganizational Courage

Industry Keywords

Enterprise StrategyHuman-Agent CollaborationProduct PortfolioCreative TechnologyCustomer LearningTechnical CommitmentMarket-Leading Product JudgmentCross-Organizational CollaborationDesign EngineeringAdaptive Interfaces

About the role

Key responsibilities & impact

Shape Salesforce’s enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders
Identify customer and business opportunities requiring operation across product and organizational boundaries
Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into product and experience choices
Define models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces
Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and path to production
Direct multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology
Build technically truthful working experiences addressing state, data, identity, permissions, agent behavior, trust, latency, failure, intervention, and recovery
Use working product and customer evidence to challenge assumptions, sharpen strategy, redirect investment, and stop unsupported directions
Partner with Product and Engineering leaders to influence roadmaps and platform decisions
Partner with Research + Experience Intelligence and Experience Architecture to ground decisions in evidence and scale proven systems
Establish a market-leading bar for product judgment, craft, coherence, and AI-native experience
Build an exceptional multidisciplinary leadership and practitioner bench
Attract product thinkers, strategists, designers, and builders to Salesforce

Requirements

What you’ll need

Executive experience leading experience, product design, or multidisciplinary creative product organizations across a complex product portfolio, platform, or ecosystem
Career foundation in product, interaction, experience, or service design
Body of exceptional shipped work demonstrating deep personal product and craft judgment
Record of shaping enterprise or portfolio strategy with Presidents, GMs, Product executives, and Engineering leaders
Exceptional systems thinking
Evidence of originating important product theses and carrying them from ambiguity through working experience, customer learning, technical commitment, and production
Deep understanding of AI-native products and human-agent collaboration, including context, delegation, authority, trust, intervention, failure, recovery, and adaptive interfaces
Technical fluency sufficient to work directly with senior Engineering leaders
High bar for interaction, visual design, content, service design, prototyping, and end-to-end product coherence
Ability to move between enterprise strategy and detailed critique
Record of recruiting and developing senior designers, strategists, design engineers, and multidisciplinary product talent
Executive presence and organizational courage

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, equity, and benefits may be available for certain roles
Reasonable accommodation during the application or recruiting process