SVP, Platform, Security and New Products – Cloud Success

Salesforce

. Lead how Customer Success anticipates, prepares for, and enables adoption of new product innovation, Salesforce Platform evolution, acquisitions, security mandates, and AI-driven change .

Posted 10/16/2026full-timeUnited StatesLead💰 $385,000 - $457,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in product operations and platform strategy, with a strong focus on Salesforce Platform knowledge, AI-driven change, and cross-functional program leadership. Proven ability to develop and implement scalable readiness frameworks and go-to-market strategies while ensuring alignment among diverse stakeholders.

Highest-signal resume keywords

Salesforce Platform KnowledgeCross-Functional Program LeadershipNPI Readiness FrameworksAI and Automation FluencyOperational Impact Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product OperationsProgram ManagementPlatform StrategyTechnical FluencyAPIs and IntegrationsData ManagementSecurity MandatesProduct Lifecycle ManagementGovernance FrameworksComplex Problem Solving

Soft Skills

Exceptional CommunicationExecutive Presence

Certifications & Qualifications

Degree or Equivalent Relevant Experience

Industry Keywords

Cloud Success PlatformCustomer SuccessDigital SupportGo-To-Market StrategiesOperational ReadinessFeedback LoopsCross-Functional CollaborationSecurity ProgramsCustomer InsightsProduct Innovation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead how Customer Success anticipates, prepares for, and enables adoption of new product innovation, Salesforce Platform evolution, acquisitions, security mandates, and AI-driven change
Establish a proactive operating model with Product, Engineering, Security/CISO, and Platform leadership
Scale NPI tracking, readiness, enablement, and adoption across Salesforce product and platform innovation
Strengthen the Cloud Success Platform partnership through shared readiness mechanisms, communication channels, and feedback loops
Embed readiness requirements across digital support, offers, serviceability, customer support, enablement, and operational readiness
Partner with CISO and Security teams to anticipate security programs and assess customer and operational impact
Develop communication and go-to-market plans for security rollouts
Establish recurring QBRs with Platform and Security leadership using customer, support, services, and digital insights
Identify cross-functional impacts from product innovation, platform changes, security programs, acquisitions, and business priorities
Shape go-to-market motions across offers, digital, self-service, support, communications, and enablement
Bring customer and frontline team insights into Product and Platform planning
Define the strategy, operating model, and capabilities for Cloud Success readiness at scale

Requirements

What you’ll need

15+ years in product operations, program management, or platform strategy
5+ years in a senior leadership role driving cross-functional programs at scale
Comprehensive knowledge of the Salesforce Platform, products, architecture, and technology ecosystem
Technical fluency across AI, automation, APIs, integrations, data, security, and product lifecycle management
Ability to understand complex technical concepts and anticipate platform and product dependencies
Ability to assess customer and operational impact and translate emerging technology into readiness, supportability, and go-to-market strategies
Experience leading NPI and building scalable readiness and governance frameworks within large, complex organizations
Experience establishing operating models spanning multiple products, teams, and clouds
Experience diagnosing and fixing upstream engagement gaps in cross-functional release/readiness processes
Experience anticipating and mitigating the operational/support impact of security mandates and controls
Track record of aligning Product, Engineering, Security, and Platform stakeholders around shared roadmaps and priorities
Experience using adoption trends, incident and risk data, support and escalation patterns, and product usage metrics for decision-making
Exceptional communication and executive presence
Degree or equivalent relevant experience required
Experience evaluated based on Values & Behaviors, including extracurricular leadership, military, volunteer, or work experience

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Potential incentive compensation
Potential equity
AI agents to accelerate impact