SVP, Research & Insights – Experience & Design

Salesforce

. Lead Research across Salesforce Experience Design and build a continuous intelligence capability spanning Customer 360, Platform, Data 360, Agentforce, Slack, and emerging surfaces .

Posted 9/17/2026full-timeSan Francisco • California • United StatesLead💰 $399,000 - $453,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep expertise in leading research initiatives across complex, multi-product ecosystems, integrating qualitative and quantitative methods to influence product strategy and architecture. Capable of building and managing a research organization that synthesizes customer insights and drives continuous evaluation and improvement.

Highest-signal resume keywords

Leading Research Across Complex EcosystemsQualitative Research ExpertiseBehavioral Science KnowledgeExperience with AI and Human-Machine CollaborationExecutive Presence and Organizational Courage

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mixed Methods ResearchExperimentationMeasurement and Interpretation of DataContinuous EvaluationGenerative Product InfluenceEnterprise SynthesisTrust and Human-Agent CollaborationProduct AnalyticsMarket IntelligenceKnowledge System Development

Soft Skills

Organizational CourageStakeholder ManagementLeadership Development

Tools & Technologies

SalesforceCustomer 360Data 360AgentforceSlack

Industry Keywords

Research LeadershipCustomer InsightsProduct StrategyBehavioral ScienceHuman-Machine Collaboration

About the role

Key responsibilities & impact

Lead Research across Salesforce Experience Design and build a continuous intelligence capability spanning Customer 360, Platform, Data 360, Agentforce, Slack, and emerging surfaces
Report to the EVP, Chief Experience Officer
Establish one enterprise Research + Insights agenda tied to consequential customer, product, platform, architecture, and business decisions
Build Experience Intelligence as a live, cumulative understanding of customers, industries, organizations, roles, and work
Ensure foundational, generative, and evaluative research shape product strategy before solution direction and roadmap commitments harden
Create continuous evaluation spanning early concepts, prototypes, implementations, shipped products, production behavior, and longitudinal customer outcomes
Define research and measurement models for human-agent collaboration, including trust, delegation, autonomy, authority, observability, intervention, correction, escalation, learning, and recovery
Integrate evidence across Product Analytics, Marketing, Sales, Customer Success, Support, Services, Trust, implementation, and market intelligence
Build a durable, searchable, reusable customer and product knowledge system
Protect the independence and integrity of customer evidence, including confidence, limitations, contradictions, and unresolved questions
Recruit and develop research leaders, distinguished researchers, behavioral scientists, measurement experts, research technologists, knowledge architects, and Research Operations talent
Establish enterprise research leadership and talent systems across Salesforce portfolios

Requirements

What you’ll need

Record of leading Research across a complex, multi-product enterprise, platform, or ecosystem at significant scale
Evidence that personally led research changed product strategy, architecture, investment, operating decisions, or shipped experiences
Deep expertise across qualitative research, behavioral science, mixed methods, experimentation, measurement, and interpretation of product and production data
Meaningful experience with AI, automation, human factors, intelligent systems, trust, or human-machine collaboration
Ability to reconstruct how complex domains and people operate across roles, systems, incentives, constraints, implementations, and time
Strength in foundational research, generative product influence, continuous evaluation, and enterprise synthesis
Experience integrating qualitative, quantitative, behavioral, commercial, implementation, and service evidence
Executive presence and organizational courage to challenge powerful stakeholders, protect difficult findings, and redirect consequential decisions
Experience leading a centrally connected research organization with senior portfolio leaders and deeply embedded teams
Record of identifying, recruiting, and developing exceptional research leaders and distinguished practitioners

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available
Equity may be available
Reasonable accommodation during the application or recruiting process