System Analyst

Salesforce

. Own escalations on cases, intake, and investigations across teams and time zones .

Posted 11/6/2026full-timeHyderabad • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce platform support and administration, including incident response, root-cause analysis, and process design. Proficient in managing escalations and collaborating with cross-functional teams across global time zones.

Highest-signal resume keywords

Salesforce Native FunctionalityIncident ManagementRoot-Cause AnalysisSalesforce Administrator CertificationSalesforce Flow

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Platform AdministrationTroubleshooting Complex IssuesData LoadingValidation RulesSOP DesignAgile SDLCChange ManagementProblem ManagementAutomation DesignApplication Bug Resolution

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationIndependent WorkMentoring

Tools & Technologies

SalesforceSalesforce FlowDeclarative SolutionsMonitoring ToolsAlerts

Certifications & Qualifications

Salesforce Administrator Certification (ADM-201)Salesforce Advanced Administrator Certification (ADM-211)Platform App Builder CertificationPlatform Developer I Certification

Industry Keywords

Enterprise IT EnvironmentEscalation ManagementStakeholder CommunicationCross-Functional CollaborationTime Zone Coordination

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Own escalations on cases, intake, and investigations across teams and time zones
Set priorities, route issues to engineering, SRE, or vendor owners, drive closure, and keep stakeholders informed
Run follow-the-sun handoffs between Mexico City, Dublin, and Hyderabad
Track escalation trends and recommend fixes
Serve as escalation point for Tier-2 analysts
Respond to incidents, assess impact, manage case intake and stakeholder communications, and engage SREs when appropriate
Meet response-time, resolution-time, backlog-health, and CSAT targets
Own root-cause analysis and resolution for application bugs and recurring failures
Troubleshoot complex declarative and low-code issues and recommend engineering fixes
Prioritize technical debt and improve platform stability
Design and implement monitors, alerts, and automations
Contribute to design reviews and operating-model improvements
Deliver declarative solutions and manage enhancement projects through support transition
Design access and role hierarchies, bulk data loads and migrations, and sandbox management
Perform standard platform administration
Design, maintain, and lifecycle SOPs and Support Reference Manuals
Create knowledge articles and business process maps for Tier-1/Tier-2 teams
Act as SME and point of contact for development and product partners
Support security policies, change controls, technology compliance, audit reporting, and SOX controls
Follow Agile SDLC and change, deployment, incident, and problem-management processes
Partner with vendors, engineers, and business teams across time zones
Mentor Systems Analysts and new joiners
Participate in on-call and travel as required

Requirements

What you’ll need

Bachelor's degree in computer science, business, or equivalent experience
0-3 years of hands-on platform or systems support, administration, or implementation experience in an enterprise IT environment
Strong knowledge of Salesforce native functionality and best practices
Ability to manage escalations across teams and time zones
Ability to respond as a frontline incident responder and know when to involve reliability engineers
Ability to own root-cause analyses through resolution
Experience with Salesforce Flow, validation rules, data loading, and troubleshooting complex data and configuration issues
Working knowledge of incident, problem, and change management and the SDLC
Ability to design lightweight processes, SOPs, and reference manuals
Strong written and verbal communication and ability to work independently in a distributed, global team
Salesforce Administrator certification (ADM-201) achieved
Salesforce Advanced Administrator certification (ADM-211) achieved
Platform App Builder certification achieved
Platform Developer I certification achieved or actively pursuing

Benefits

Comp & perks

Job shadowing
Mentorship programs
Talent development courses
Benefits and resources supporting balance and wellbeing
AI agents to accelerate impact
Reasonable accommodation support during application or recruiting
On-call and travel as required, subject to local regulations