Technical Architect – Director

Salesforce

. Serve as a Subject Matter Expert for Data 360 internally and with customers .

Posted 9/15/2026full-timeRemote • California • United StatesLead💰 $260,000 - $290,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Data 360 and Customer Data Platforms, with a strong focus on data integration, management, and transformation. Capable of delivering strategic advisory services and complex technical solutions while ensuring high client satisfaction and successful outcomes.

Highest-signal resume keywords

Salesforce Data 360 ExperienceData Integration ExpertiseCustomer Data Platform KnowledgeData Governance UnderstandingStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementData TransformationETLData ProfilingData Quality AnalysisMDMsFuzzy MatchingAI-Related Data IntegrationSQLData Warehouse Experience

Soft Skills

LeadershipCollaborationAdaptabilityCustomer-Success OrientationPresentation Skills

Tools & Technologies

Salesforce Sales CloudSalesforce Service CloudAdobe AEPTealium AudienceStreamSegmentActionIQTreasure DataSnowflakeDatabricksBigQuery

Certifications & Qualifications

Data 360 ConsultantAI SpecialistData ArchitectMarketing Cloud ConsultantAdministratorAdvanced AdministratorService Cloud ConsultantSales Cloud Consultant

Industry Keywords

Data GovernanceData PrivacyEnterprise TransformationTechnical Landscape AssessmentClient Satisfaction

Tech Stack

Tools & technologies

Amazon RedshiftBigQueryCloudETLSQLGo

About the role

Key responsibilities & impact

Serve as a Subject Matter Expert for Data 360 internally and with customers
Act as a strategic advisor helping customers unlock data from various enterprise systems
Help customers achieve or exceed goals and metrics while providing Data 360 best practices
Deliver high client satisfaction scores by ensuring value is realized through each engagement
Manage multiple strategic clients simultaneously to meet or exceed utilization targets
Build a reputation as a trusted advisor among customers and the Data 360 community
Collaborate with the Go-to-Market team to drive services growth and account expansion
Maintain expertise in the evolving product roadmap and broader data platform landscape through continuous learning
Deliver complex technical solutions meeting customer business and technical requirements
Evaluate solution options and present and educate customers and partners
Identify and proactively manage risks and drive issues through complete resolution
Assess and shape customers' technical landscapes
Partner with account and delivery leadership to identify and grow customer-success-aligned business
Support Data 360 talent development through knowledge sharing, reusable assets, best practices, and cross-functional collaboration
Lead discussions on implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive requirements

Requirements

What you’ll need

Relevant Salesforce Data 360 experience or equivalent Customer Data Platform experience, such as Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, or Treasure Data
Relevant Salesforce experience in Sales & Service Cloud and Marketing Cloud
Salesforce-related certifications are a plus, including Data 360 Consultant, AI Specialist, Data Architect, Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, and Sales Cloud Consultant
Data warehouse experience preferred, such as Snowflake, Databricks, Redshift, BigQuery, SQL Server, or marketing databases
Experience with data management, data transformation, and ETL, preferably using cloud-based tools or infrastructure
Data Architect skills such as data profiling, data quality analysis, MDMs, and fuzzy matching conventions are a plus
Ability to communicate complex business and technical concepts using visualization and modeling aids
Ability to conceptualize and create sophisticated diagrams and documents
Strong aptitude for learning new technologies quickly and thoroughly
Expertise in data integration, subscriber management, and identity resolution
Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases, is a plus
Ability to influence groups, facilitate solutions, lead discussions, and conduct executive-level requirement gathering and solution presentations
Knowledge of Data Governance and Data Privacy concepts and regulations is a plus
BA/BS degree or foreign equivalent
Willingness to travel when needed, expected to be less than 50%
Ability to work independently and be a self-starter
Strong communication, presentation, collaboration, leadership, adaptability, and customer-success orientation

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available
Equity may be available
AI agents to accelerate impact and support professional effectiveness
Reasonable accommodation during the application or recruiting process