Technical Support Engineer – Agentforce, Data 360

Salesforce

. Serve as the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products .

Posted 9/17/2026full-timeAtlanta • Washington • United StatesMid-LevelSenior💰 $80,900 - $150,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Data 360 and Agentforce products, providing exceptional customer support and effectively managing customer expectations. Proficient in troubleshooting, analyzing customer issues, and creating knowledge content to enhance user experience.

Highest-signal resume keywords

Salesforce Data 360 ExpertiseCustomer Support ExperienceHTML, JavaScript, CSS, APEX ProficiencySQL and Database ManagementBilingual Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceAPI ProgrammingBig Data ExperienceRDBMSSQLHTMLJavaScriptCSSAPEXCRM Applications

Soft Skills

Customer ServiceTime ManagementMultitaskingProblem SolvingCommunication

Tools & Technologies

Data 360AgentforceSales CloudService CloudData Cloud

Certifications & Qualifications

Salesforce Developer CertificationAgentforce CertificationData 360 Certification

Industry Keywords

Customer ExperienceTechnical SupportCloud-Based TechnologiesKnowledge ManagementGovernment Screening Standards

Tech Stack

Tools & technologies

CloudJavaScriptRDBMSSQL

About the role

Key responsibilities & impact

Serve as the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products
Develop and maintain technical expertise in Salesforce Data 360 and Agentforce
Analyze, troubleshoot, and solve customer issues
Provide feature explanations and best practices
Manage customer expectations and the customer experience to maximize customer satisfaction
Actively maintain and participate in job-related training activities
Research, document, and prioritize customer issues
Leverage internal tools and escalation teams as necessary
Prioritize and manage time effectively in a fast-paced environment
Multitask and perform effectively under pressure
Create and curate knowledge content

Requirements

What you’ll need

Demonstrated skill in software customer support or software customer service in a customer-facing role
Experience with web technologies including HTML, JavaScript, CSS, or APEX
Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
API / programming experience
Big data experience
Experience with database concepts, data management (RDBMS), and SQL
Salesforce Developer, Agentforce, or Data 360 Certification is a plus
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
Must be a sole U.S. citizen, not a dual citizen with any other country
Must operate on U.S. soil
Ability to meet customer and government screening standards, including Criminal Justice Information Services screening with fingerprint scan
U.S. citizenship to support specific customers
Bilingual Portuguese, French, or Spanish language proficiency is a plus
Must live locally to the Atlanta, Seattle, or Bellevue area and be able to work in an office environment in a hybrid model

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for certain roles
Equity may be available for certain roles
Hybrid office work environment
Salesforce 1-1-1 community-giving model