Technical Support Engineer – Sales

Salesforce

. Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution .

Posted 10/15/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $89,000 - $133,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep technical expertise in Salesforce platform functionality and related technologies, with strong analytical and problem-solving skills to effectively manage customer technical support and troubleshoot complex issues. Communicates complex technical concepts clearly to both technical and non-technical stakeholders while maintaining a customer-focused mindset.

Highest-signal resume keywords

Salesforce Platform ExperienceTechnical Support ExpertiseJava Application DebuggingSQL Database ManagementSalesforce Administrator Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Software ApplicationsDebugging CodeDatabase ConceptsHTMLJavaScriptCSSAPEXAI/LLM TechnologiesConversational AIData Management

Soft Skills

Excellent Communication SkillsAnalytical Problem-SolvingCustomer-Focused MindsetAbility to Prioritize TasksMentoring Team Members

Tools & Technologies

Sales CloudService CloudData CloudTableauCRMASpiffOwn Backup Software

Certifications & Qualifications

Salesforce Administrator (ADMIN201)

Industry Keywords

Customer Technical ExperienceTechnical SupportCross-Functional CollaborationTechnical DocumentationKnowledge Base Articles

Tech Stack

Tools & technologies

CloudJavaJavaScriptSQLTableau

About the role

Key responsibilities & impact

Lead the end-to-end customer technical experience by managing support cases from initial diagnosis through resolution
Diagnose and resolve complex technical issues related to Salesforce platform products, including Sales Cloud
Coordinate resolution of critical and high-priority cases with cross-functional teams and escalate issues to Product Engineering when necessary
Provide onboarding support and technical discovery sessions for new customers implementing Salesforce solutions
Guide customers on best practices, product configuration, and architecture to accelerate adoption and maximize platform value
Investigate customer-reported issues, analyze system behavior, and identify root causes using internal tools and troubleshooting methods
Manage multiple customer issues simultaneously and prioritize work in a fast-paced support environment
Develop and maintain deep technical expertise in Salesforce platform functionality and related technologies
Collaborate with Product Engineering and internal teams to investigate defects, report product issues, and improve platform functionality
Create and maintain technical documentation and knowledge base articles
Mentor team members through collaborative troubleshooting frameworks such as the Swarming model
Communicate complex technical concepts clearly to technical and non-technical stakeholders
Provide global 24/7 technical support coverage

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, or related technical discipline, or equivalent experience
2+ years of experience in technical support, software engineering, or related customer-facing technical roles
Experience troubleshooting software applications and debugging code, including Java-based applications
Strong understanding of database concepts, data management, and SQL
Experience explaining complex technical concepts to non-technical audiences
Excellent written and verbal communication skills
Strong analytical and problem-solving skills in fast-paced technical environments
Customer-focused mindset with ability to build consultative relationships with stakeholders
Ability to prioritize multiple tasks and manage competing customer issues effectively
Professional proficiency in spoken and written English is required
U.S. citizenship
Experience working within the Salesforce platform architecture
Salesforce certifications such as Salesforce Administrator (ADMIN201) or similar
Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies
Experience with web technologies including HTML, JavaScript, CSS, or APEX
Experience with AI/LLM technologies, conversational AI, or AI orchestration frameworks
Experience working with Spiff or other commission calculation software
Experience working with Own or similar backup software
Experience working with Tableau or CRMA
Prior experience in customer-facing roles such as Technical Support, Solutions Engineering, Customer Success Engineering, or Professional Services

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for sales roles
Equity may be available
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