Customer Success Manager

Salesloft

. Own retention, adoption, and net revenue expansion across a defined book of business .

Posted 11/3/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer retention and revenue expansion within a B2B SaaS environment, leveraging data-driven insights and strong relationship-building skills to enhance platform value and customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementRetention StrategiesRevenue ExpansionData-Driven Decision MakingExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health SignalsProduct Usage Data AnalysisEngagement ScoringBusiness Review FacilitationAccount Management

Soft Skills

Relationship BuildingStrategic GuidanceAdvocacyProblem SolvingCommunication

Tools & Technologies

SalesloftClariGongOutreach

Industry Keywords

B2B SaaSCustomer EngagementPredictive Churn SignalsRevenue IntelligenceExpansion Opportunities

About the role

Key responsibilities & impact

Own retention, adoption, and net revenue expansion across a defined book of business
Translate each customer's goals into a plan for realizing platform value
Use AI-surfaced customer health signals, product usage data, and engagement scoring to prioritize account actions
Lead strategic business reviews with customer stakeholders and executives
Connect platform usage to measurable revenue outcomes and ROI
Partner with Account Management to identify and drive expansion opportunities
Advocate for customers cross-functionally with Product and Engineering
Coordinate internal resources to resolve customer challenges
Drive adoption through tailored enablement, onboarding support, and ongoing strategic guidance
Operate as a trusted advisor and commercial owner in collaboration with Account Management, Support, Product, and Marketing

Requirements

What you’ll need

Proven track record in a Customer Success, Account Management, or post-sale role at a B2B SaaS company, with direct ownership of retention and expansion outcomes
Demonstrated ability to manage a book of business and consistently meet or exceed retention and net revenue expansion targets
Comfort working with product usage data and customer health signals to prioritize action and drive decisions
Strong executive presence, including the ability to run business reviews and build trusted relationships with senior customer stakeholders
Excellent written and verbal communication skills
Experience with a sales engagement, revenue intelligence, or revenue operations platform such as Salesloft, Clari, Gong, Outreach, or adjacent tools
Familiarity with AI-driven customer health scoring, engagement analytics, or predictive churn signals
Experience partnering closely with Account Management on expansion in a shared-account model

Benefits

Comp & perks

Comprehensive benefits information provided at https://salesloftbenefits.com/
Inclusive and supportive workplace
Equal Opportunity Employer