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Senior Manager, Collections
Sallie Mae. Own end-to-end performance of assigned late-stage delinquency portfolios .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in managing late-stage delinquency portfolios, driving performance through data analysis, operational reporting, and strategic decision-making. Capable of influencing cross-functional teams and delivering impactful business insights to senior leadership.
Highest-signal resume keywords
Leadership Experience in CollectionsOperational Reporting and Performance AnalysisLate-Stage Collections ManagementData-Driven Decision MakingCross-Functional Stakeholder Influence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance AnalysisOperational EffectivenessLiquidation Rate ImprovementForecast AccuracyWorkload DistributionRisk IdentificationData AnalysisCollection Strategy ExecutionCompliance ManagementBusiness Improvement Initiatives
Soft Skills
Coaching SkillsCommunication SkillsLeadership Skills
Industry Keywords
Financial ServicesCollectionsServicingCall Center OperationsPortfolio Management
About the role
Key responsibilities & impact- Own end-to-end performance of assigned late-stage delinquency portfolios
- Drive liquidation performance, recovery outcomes, collection effectiveness, and portfolio health
- Balance productivity, customer outcomes, compliance requirements, and business objectives
- Establish operational priorities based on emerging performance trends and business needs
- Analyze intraday, daily, weekly, and monthly reporting to inform business decisions
- Identify risks, opportunities, emerging trends, root causes, and sustainable solutions using operational, financial, and portfolio data
- Partner with Collections Strategy, Analytics, Operations, Workforce Management, Compliance, and Risk leaders to execute collection strategies
- Evaluate collection treatments, workflows, recovery efforts, staffing utilization, forecast accuracy, schedule effectiveness, and workload distribution
- Recommend strategy and staffing changes based on portfolio conditions, performance trends, volume forecasts, and business objectives
- Lead, coach, and develop leaders responsible for multiple collections teams
- Build leadership capability through coaching, performance management, succession planning, and development of future leaders
- Establish performance frameworks, monitor operational metrics, and drive corrective action
- Lead large-scale operational initiatives, business improvement efforts, process changes, and organizational change
- Deliver clear, concise, data-driven updates to senior leadership and influence decisions through business insights
Requirements
What you’ll need- 7+ years of leadership experience in collections, servicing, financial services, or call center operations
- 3+ years of experience leading multiple teams through managers or equivalent leadership structure
- Demonstrated success managing late-stage collections, recoveries, or high-delinquency portfolios
- Strong analytical experience including operational reporting, performance analysis, and business decision-making
- Experience utilizing intraday management practices to drive performance outcomes
- Proven track record of improving liquidation rates, productivity, and operational effectiveness
- Demonstrated ability to influence cross-functional stakeholders and drive change
- Strong communication, coaching, and leadership skills
Benefits
Comp & perks- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities