Desktop Engineer

Sally Beauty

. Provide Tier 2 and Tier 3 support for Windows desktops, laptops, tablets, mobile devices, printers, peripherals, docking stations, monitors, and conference room technology .

Posted 10/2/2026full-timePlano • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Tier 2 and Tier 3 support for Windows environments, including troubleshooting hardware and software issues, managing endpoint devices, and utilizing tools like SCCM/MECM and Microsoft Intune for deployment and configuration. Strong focus on user experience and collaboration with cross-functional teams to maintain a secure computing environment.

Highest-signal resume keywords

Windows 10 And Windows 11 SupportMicrosoft Configuration Manager (SCCM/MECM)Microsoft IntuneActive DirectoryTroubleshooting And Analytical Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Endpoint Device ManagementHardware DiagnosticsImaging And DeploymentVPN ConnectivityGroup PolicyRemote Support ToolsBIOS And Firmware ManagementMicrosoft 365Windows AutopilotNetwork Connectivity

Soft Skills

Customer ServiceCommunicationCollaborationTime ManagementAttention To Detail

Tools & Technologies

ServiceNowJiraMicrosoft TeamsMicrosoft OfficeMultifactor Authentication Devices

Certifications & Qualifications

Microsoft Certified: Endpoint Administrator Associate (MD-102)Microsoft 365 CertificationCompTIA A+ Certification

Industry Keywords

Enterprise Desktop SupportITSM PlatformsCompliance ReportingAsset RecordsDell And HP Enterprise HardwareApple iOS And Android DevicesVMwareVirtual Desktop Infrastructure (VDI)

Tech Stack

Tools & technologies

AndroidDNSiOSITSMMacOSServiceNowTCP/IPVMware

About the role

Key responsibilities & impact

Provide Tier 2 and Tier 3 support for Windows desktops, laptops, tablets, mobile devices, printers, peripherals, docking stations, monitors, and conference room technology
Diagnose and resolve hardware, software, operating system, network connectivity, VPN, Microsoft 365, and business application issues
Install, configure, image, deploy, upgrade, repair, and replace endpoint devices and hardware components
Configure user profiles, printers, Microsoft Office, Teams, Outlook, VPN, and multifactor authentication devices
Support remote and onsite users with timely resolution and a positive user experience
Perform periodic boardroom technology checks and maintain devices
Use approved AI capabilities to improve support efficiency and user experience
Deploy operating systems, applications, updates, and security patches through SCCM/MECM and Microsoft Intune
Create and maintain task sequences, application packages, device collections, configuration profiles, compliance policies, and security baselines
Configure and support Windows Autopilot for device provisioning
Monitor deployment results and troubleshoot failed installations and endpoint management issues
Support operating system upgrades, hardware refreshes, endpoint enrollment, provisioning, retirement, and decommissioning
Maintain software inventory, compliance reporting, hardware inventory, and asset records
Resolve incidents and service requests within SLAs using ITSM platforms such as ServiceNow or Jira
Document troubleshooting steps, resolutions, standard operating procedures, and knowledge base content
Escalate complex issues and collaborate with appropriate technical teams through resolution
Support Active Directory and Microsoft Entra ID accounts, permissions, groups, Microsoft 365 licensing, and identity-related requests
Partner with Infrastructure, Security, Networking, and Application teams to maintain a secure, standardized computing environment
Occasional travel to company locations may be required

Requirements

What you’ll need

Associate degree, bachelor’s degree, or equivalent work experience
Three or more years of enterprise desktop support experience
Experience supporting Windows 10 and Windows 11 in an enterprise environment
Experience with Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Windows Autopilot, Active Directory, Microsoft Entra ID, and Microsoft 365
Working knowledge of TCP/IP, DNS, DHCP, VPN connectivity, Group Policy, remote support tools, BIOS and firmware management, imaging, deployment, and hardware diagnostics
Experience supporting printers, peripheral devices, and mobile endpoints
Familiarity with macOS laptops
Strong troubleshooting, analytical, documentation, customer service, communication, prioritization, collaboration, time management, and attention to detail skills
Applicants must be currently authorized to work in the U.S.; the company does not provide visa sponsorship
Preferred: Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 certification, or CompTIA A+ certification
Preferred: Experience with Dell and HP enterprise hardware
Preferred: Experience supporting Apple iOS and Android devices
Preferred: Knowledge of VMware or virtual desktop infrastructure (VDI)

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Paid vacation days
Paid sick days
Paid holidays
Tuition reimbursement
401(k) with company match
Complimentary services at the in-house salon
Varied food options at the corporate campus
Merchandise discount at Sally Beauty and CosmoProf onsite stores