Sally Beauty

Engineer

• Provide Tier 2 and Tier 3 support for Windows desktops, laptops, tablets, mobile devices, printers, peripherals, docking stations, monitors, and conference room technology
• Diagnose and resolve hardware, software, operating system, network connectivity, VPN, Microsoft 365, and business application issues
• Install, configure, image, deploy, upgrade, repair, and replace endpoint devices and hardware components
• Configure user profiles, printers, Microsoft Office, Teams, Outlook, VPN, and multifactor authentication devices
• Support remote and onsite users with timely resolution and a positive user experience
• Perform periodic boardroom technology checks and maintain devices
• Use approved AI capabilities to improve support efficiency and user experience
• Deploy operating systems, applications, updates, and security patches through SCCM/MECM and Microsoft Intune
• Create and maintain task sequences, application packages, device collections, configuration profiles, compliance policies, and security baselines
• Configure and support Windows Autopilot for device provisioning
• Monitor deployment results and troubleshoot failed installations and endpoint management issues
• Support operating system upgrades, hardware refreshes, endpoint enrollment, provisioning, retirement, and decommissioning
• Maintain software inventory, compliance reporting, hardware inventory, and asset records
• Resolve incidents and service requests within SLAs using ITSM platforms such as ServiceNow or Jira
• Document troubleshooting steps, resolutions, standard operating procedures, and knowledge base content
• Escalate complex issues and collaborate with appropriate technical teams through resolution
• Support Active Directory and Microsoft Entra ID accounts, permissions, groups, Microsoft 365 licensing, and identity-related requests
• Partner with Infrastructure, Security, Networking, and Application teams to maintain a secure, standardized computing environment
• Occasional travel to company locations may be required

Desktop Engineer

Director

• Provide senior leadership for merchant teams and set direction across category strategies, business priorities, and financial goals
• Develop merchant leaders, strengthen team capability, remove barriers, and build a high-performing culture
• Set strategic direction for customer-focused assortments and category plans across assigned areas
• Translate customer needs, market trends, competitive insights, financial targets, and growth opportunities into differentiated assortments
• Lead cross-functional alignment with Planning & Allocation, Marketing, Ecommerce, Store Operations, Merch Finance, Product Development, Visual Merchandising, and vendors
• Manage business performance across sales, margin, inventory health, turns, open-to-buy, and SKU productivity
• Identify emerging trends, customer needs, assortment white space, and growth opportunities
• Guide vendor and brand partnerships supporting innovation, exclusivity, cost and margin improvement, supply continuity, education, and promotional support
• Partner with Merch Finance and Planning & Allocation on open-to-buy, receipt planning, budgeting, forecasting, and financial deliverables
• Lead process improvements and special projects that strengthen execution and simplify ways of working

Senior Director, Merchandising

Outside Sales

• Manage an assigned territory and grow salons' overall sales
• Identify key accounts, establish efficient customer routes, and develop existing customers while seeking new partnerships
• Demonstrate and assist customers with planning, implementing, monitoring, and tracking in-salon promotions and programs
• Determine customer needs and recommend products and services
• Communicate vendor sales initiatives and work toward monthly, quarterly, and annual corporate sales goals
• Respond to email, text, and phone communications within 24 hours
• Analyze accounts to determine needed brand support, education, and promotions
• Visit customers in person to execute sales goals
• Process and pick up returns and complete required documentation
• Collaborate with customer service, accounts receivable, IT, and other business functions
• Prospect for new customers through cold calling, social media, and digital outlets
• Enter daily orders and maintain customer information and activity in Salesforce.com
• Attract and retain salon clientele through social media communication, promotion, education, and product knowledge
• Conduct in-person and virtual product knowledge classes
• Report calls, visits, orders, sales progress, follow-up plans, and assistance needs to the Manager
• Share digital platform and social media expertise with peers
• Attend meetings, functions, events, shows, and conventions; set up and dismantle displays and booths and handle back stock
• Support new initiatives and change management
• Pursue continuous learning, product knowledge, industry knowledge, and professional development
• Schedule and attend business development days to increase product knowledge and build vendor relationships
• Optimize time for available learning resources
• Build market knowledge and respond to competitive market changes
• Maintain an organized work environment and workflow
• Perform driving, sitting, standing, walking, bending, twisting, climbing, balancing, stooping, kneeling, squatting, reaching, and lifting up to 25 lbs

Salon Outside Sales Representative

QA Engineer

• Analyze business and technical requirements to develop and maintain test strategies, test plans, and test cases
• Review project deliverables and artifacts from a testing perspective and provide estimates and feedback
• Participate in test plan reviews with the team
• Collaborate with Business and IT stakeholders to identify test scenarios based on acceptance criteria
• Perform functional, regression, integration, and system testing
• Assist with user acceptance testing in alignment with project goals
• Identify, document, and analyze defects using defect management tools
• Recommend corrective actions and support developers in troubleshooting defects
• Ensure testing is completed on time and aligned with project goals
• Provide feedback on usability, performance, and overall quality
• Contribute to QA systems and process documentation
• Assist the manager/lead with QA process improvements

Desktop Engineer

Senior Director, Merchandising

Salon Outside Sales Representative

IT Quality Assurance Analyst