Senior Manager, WFM – Systems Implementation

Sally Beauty

. Oversee implementation of business strategies and manage cross-departmental programs .

Posted 11/9/2026full-timePlano • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workforce management, including staffing, workload planning, and budget forecasting, while leveraging data analysis to drive strategic recommendations and compliance with regulations. Proven ability to lead teams, implement new processes, and enhance decision-making through technology.

Highest-signal resume keywords

Workforce ManagementData AnalysisBudget ForecastingTeam LeadershipReflexis WFM Application

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce OptimizationBudget ManagementData ReportingProject ManagementBusiness Metrics AnalysisChange ManagementForecastingSchedulingTalent Strategy DevelopmentCompliance Management

Soft Skills

MentorshipCollaborationCommunicationProblem-SolvingEngagement

Tools & Technologies

ExcelWordPowerPointReflexis WFM ApplicationAI Technologies

Industry Keywords

Beauty IndustryWorkforce PlanningOperational DataEmployee Self-Service SystemsField Leadership Collaboration

About the role

Key responsibilities & impact

Oversee implementation of business strategies and manage cross-departmental programs
Optimize workforce management, staffing, workload planning, forecasting, and scheduling
Make recommendations to senior leadership on talent strategies, workload, workforce needs, budgets, and procedures
Maintain budget accuracy and prepare, analyze, and forecast the strategic AOP budget
Analyze business metrics, workload reports, execution statistics, and operational data
Develop business reporting and strategic recommendations based on data analysis
Manage project schedules, risks, dependencies, documentation, status reports, and change management plans
Ensure compliance with relevant regulations, standards, and policies
Administer time and attendance, scheduling, and employee self-service WFM systems
Train direct reports on WFM systems and principles
Lead implementation of new processes and technology platforms
Leverage AI to improve workforce forecasting, automate routine analysis, generate insights, and enhance decision-making
Build and lead a high-performing team, providing mentorship and professional development
Directly lead three analyst roles and ensure timely, accurate insights
Support associate development, retention, engagement, performance reviews, and inclusive workplace initiatives
Collaborate with Field Leadership, Finance, Support Center teams, senior leadership, and external partners

Requirements

What you’ll need

Bachelor's degree or equivalent experience
3 plus year experience in staffing and planning management
Configuration, implementation, and ongoing execution of Reflexis WFM Application desired
Proficient in Excel, Word and PowerPoint
Currently authorized to work in the U.S.; the company does not provide visa sponsorship
Enthusiasm for the beauty industry and its products
Ability to occasionally travel with Field Team Members
Physical ability to stand, walk, bend, crouch, stoop, stretch, reach, and lift moderately heavy items

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Paid vacation days
Paid sick days
Paid holidays
Tuition reimbursement
401(k) with company match
Complimentary in-house salon services
Food options at the corporate campus
Sally Beauty and CosmoProf Professional onsite store
Merchandise discount
Hybrid work arrangement