Customer Success Manager

Salsify

. Engage, enable, and retain a portfolio of Salsify customers .

Posted 11/3/2026full-timeRemote • PortugalMid-LevelSenior💰 €32,300 - €38,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the post-sales customer lifecycle, ensuring customer success and ROI through effective engagement and strategic planning. Proficient in utilizing Customer Success tools and metrics to drive measurable outcomes and enhance customer experiences.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceMetrics TrackingAI Tools UsageCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementBusiness Value AchievementDigital Shelf Program ExecutionCustomer Feedback CaptureKPI Tracking

Soft Skills

PersuasionProblem SolvingCuriosityAdaptability

Tools & Technologies

SalesforceCustomer Success Tools

Industry Keywords

PIMCPGRetail

About the role

Key responsibilities & impact

Engage, enable, and retain a portfolio of Salsify customers
Own the complete post-sales customer lifecycle
Ensure customers achieve business value and ROI from the PXM platform
Occasionally collaborate during the pre-sales cycle to support seamless transitions and positive customer experiences
Drive adoption of all licensed products
Recommend and execute joint strategic success and value plans
Conduct business reviews with senior leadership, sharing progress, metrics, wins, and recommendations
Capture customer feedback, enhancement requests, metrics, and KPIs in Salesforce
Help customers plan and execute digital shelf programs and manage related change
Evangelize customer success stories, systems, and processes

Requirements

What you’ll need

3–5 years as a Customer Success Manager within a SaaS organization, consultant, technical account manager, or equivalent
Proven track record of driving measurable customer outcomes and success
Experience tracking client health and usage metrics in a Customer Success tool
Comfort handling a high volume of new and existing customers and openness to fluctuation
Track record of leading conversations and persuading others to take action based on requirements and solution value
Experience handling challenging or complex customers or situations and demonstrating resolutions
Experience using AI tools; Gemini is a plus
Strong curiosity to learn, experiment, and continuously find new ways to create customer value
Cross-functional experience with sales, professional services, product, and marketing peers
Ability to navigate data, systems, and people to find answers
PIM, CPG, or Retail experience is a plus

Benefits

Comp & perks

Commission bonus
Health and medical benefits
Paid time off (PTO)
Total Rewards plan
Reasonable accommodations for persons with disabilities
Reference-check and hiring support through Talent team