Customer Delivery Lead

Salt AI

. Own strategic enterprise deployments end to end, from initial scoping through production go-live and customer self-sufficiency .

Posted 9/29/2026full-timeRemote • California • United StatesSenior💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex enterprise technical deployments, ensuring customer self-sufficiency, and maintaining scope discipline while providing leadership and technical direction. Proficient in cloud architecture, APIs, and compliance frameworks relevant to regulated industries.

Highest-signal resume keywords

Enterprise Technical DeploymentsCloud ArchitectureAPIsCompliance FrameworksExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Program ManagementData PipelinesIntegration PatternsAI/ML WorkflowsModel Deployment

Soft Skills

LeadershipWritten CommunicationComfort with Ambiguity

Tools & Technologies

On-Premise DeploymentsVPCAir-Gapped Deployments

Industry Keywords

GxPHIPAASOC 2

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own strategic enterprise deployments end to end, from initial scoping through production go-live and customer self-sufficiency
Scope engagements to one or two named workflows with fixed timelines
Define and document customer self-sufficiency exit criteria before work begins
Own SOW terms and deal scope boundaries, including declining out-of-scope requests
Run post-engagement debriefs and feed field learning into product and platform priorities
Provide leadership, prioritization, and technical direction to Forward Deployed Engineers and Customer Solutions Engineers
Lead executive communication with customer sponsors throughout the engagement lifecycle
Stay engaged after go-live on technical outcomes, adoption depth, and scoping the next workflow
Partner with Sales on expansion while controlling committed scope, timeline, and capacity
Own the SOW Approval Gate for new and expansion business
Build reusable delivery patterns, templates, integration components, and reference architectures
Work with the account’s Executive Advisor to bring domain expertise into scoping and validate outputs

Requirements

What you’ll need

5+ years owning complex enterprise technical deployments end to end — as a forward deployed engineer, technical program manager, solutions architect, or delivery lead at a technical consultancy or enterprise software company
Technical fluency in cloud architecture, APIs, data pipelines, and integration patterns
Engineering or technical background required
Demonstrated ability to maintain scope discipline against pressure from senior stakeholders
Strong written communication and document hygiene
Executive presence with VP- and C-level customer sponsors at large enterprises
Comfort with ambiguity
Preferred: experience with on-premise, VPC, or air-gapped deployments in regulated industries
Preferred: familiarity with GxP, HIPAA, SOC 2, or similar compliance and validation frameworks
Preferred: background at a company running a forward deployed engineering model
Preferred: hands-on experience with AI/ML workflows, model deployment, or agent orchestration
Preferred: track record turning one-off engagements into repeatable delivery motions

Benefits

Comp & perks

Competitive salary based on location and experience
Comprehensive health coverage, including medical, dental, mental health
Fully remote role
Collaborating primarily within U.S. time zones
Inclusive team committed to diverse perspectives