Salt AI

General

• Own strategic enterprise deployments end to end, from initial scoping through production go-live and customer self-sufficiency
• Scope engagements to one or two named workflows with fixed timelines
• Define and document customer self-sufficiency exit criteria before work begins
• Own SOW terms and deal scope boundaries, including declining out-of-scope requests
• Run post-engagement debriefs and feed field learning into product and platform priorities
• Provide leadership, prioritization, and technical direction to Forward Deployed Engineers and Customer Solutions Engineers
• Lead executive communication with customer sponsors throughout the engagement lifecycle
• Stay engaged after go-live on technical outcomes, adoption depth, and scoping the next workflow
• Partner with Sales on expansion while controlling committed scope, timeline, and capacity
• Own the SOW Approval Gate for new and expansion business
• Build reusable delivery patterns, templates, integration components, and reference architectures
• Work with the account’s Executive Advisor to bring domain expertise into scoping and validate outputs

Customer Delivery Lead