Saltmine

Product Manager

• Manage day-to-day product operations
• Provide strong business and technical support to customers
• Manage BAU product operations, issues, and enhancements
• Engage with customers on-site and travel as required

Product Manager – CWP

Customer Success Manager

• Own and develop enterprise customer accounts and account strategies
• Map customer goals, organizational structure, technology stack, and funding cycles
• Identify account risks and opportunities
• Set customer success criteria, track ROI monthly, and communicate value through QBRs, recurring account meetings, and monthly updates
• Build relationships across customer organizations from power users to executive buyers
• Identify and develop customer champions
• Lead renewals and identify expansion opportunities
• Partner with Sales Account Executives on renewals and negotiations
• Coordinate with the Project Management Office to ensure delivery meets customer expectations and SLAs are honored
• Translate customer feedback, workflow needs, and feature requests to Product, Design, and Workplace Strategy
• Create agendas, follow-up emails, QBR decks, monthly updates, and account plans