Healthcare Support Specialist

Salvo Health

. Respond to patient inquiries through chat, email, and internal messaging .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare billing, insurance support, and patient communication, with a strong focus on simplifying complex topics and ensuring compliance with HIPAA. Proven ability to navigate multiple systems and tools while maintaining high accuracy and attention to detail in documentation and follow-ups.

Highest-signal resume keywords

Healthcare Billing ExperienceCPT Code ProficiencyHIPAA CompliancePatient Communication SkillsTechnical Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare BillingCPT CodesInsurance TerminologyDocumentation AccuracyTroubleshootingPatient SupportClaims ProcessingCoverage WorkflowsReal-Time DocumentationProcess Adaptation

Soft Skills

Interpersonal SkillsVerbal CommunicationWritten CommunicationAttention to DetailGoal-Oriented

Tools & Technologies

SlackPatient Support PlatformsBilling SystemsCommunication ToolsRemote Work Tools

Industry Keywords

Patient-Facing SupportConfidential Data HandlingHigh-Growth EnvironmentBilingual (English/Spanish)Remote Work Experience

About the role

Key responsibilities & impact

Respond to patient inquiries through chat, email, and internal messaging
Explain billing, CPT codes, coverage, device returns, and related topics in patient-friendly language
Maintain a supportive, empowering, and solution-oriented tone
Follow up proactively until issues are fully resolved
Document interactions clearly and accurately
Follow workflows for benefit checks, escalations, and provider-office boundaries
Ensure information provided to patients is consistent with Salvo policies and updated processes
Troubleshoot app, onboarding, and device-setup issues before escalating
Identify recurring issues and flag them to leadership
Adapt to new tools, workflows, and process updates
Monitor Slack for team tags and respond promptly when not on calls
Partner with Engagement for smooth handoffs and aligned messaging
Support teammates by sharing knowledge and answering questions
Attend meetings and trainings prepared and camera-ready
Own the support queue, follow-ups, and accuracy
Ask questions and seek clarity when unsure

Requirements

What you’ll need

3+ years of experience in healthcare billing, health insurance support, or a related patient-facing support role
3+ years of experience breaking down complex topics such as billing, CPT codes, coverage, and device returns into patient-friendly explanations
Strong technical proficiency with the ability to navigate multiple systems, tools, and platforms simultaneously
Experience conducting patient or customer conversations while documenting and troubleshooting in real time
Deep familiarity with insurance terminology, benefits, claims, CPT codes, and coverage workflows
Ability to sit at a workstation for extended periods using a computer and headset to support patients
Excellent interpersonal, verbal, and written communication skills with the ability to simplify complex information
Proven experience handling confidential and sensitive patient data in compliance with HIPAA
Ability to thrive in a fast-paced, high-growth environment with evolving processes and expectations
Strong attention to detail and accuracy in documentation, follow-ups, and patient communication
Goal-oriented with a focus on delivering high-quality support and meeting performance expectations
Remote work experience preferred
Bilingual a plus (English/Spanish)
Must have a hard-wired, high-speed internet connection