Salvo Health

Customer Support

• Respond to patient inquiries through chat, email, and internal messaging
• Explain billing, CPT codes, coverage, device returns, and related topics in patient-friendly language
• Maintain a supportive, empowering, and solution-oriented tone
• Follow up proactively until issues are fully resolved
• Document interactions clearly and accurately
• Follow workflows for benefit checks, escalations, and provider-office boundaries
• Ensure information provided to patients is consistent with Salvo policies and updated processes
• Troubleshoot app, onboarding, and device-setup issues before escalating
• Identify recurring issues and flag them to leadership
• Adapt to new tools, workflows, and process updates
• Monitor Slack for team tags and respond promptly when not on calls
• Partner with Engagement for smooth handoffs and aligned messaging
• Support teammates by sharing knowledge and answering questions
• Attend meetings and trainings prepared and camera-ready
• Own the support queue, follow-ups, and accuracy
• Ask questions and seek clarity when unsure

Healthcare Support Specialist