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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient financial services, including billing, collections, and financial assistance programs. Proficient in communicating complex financial information to patients and healthcare professionals while adhering to relevant laws and regulations.
Highest-signal resume keywords
Patient Financial Services ManagementWashington Medicaid FamiliarityWAHBE Navigator CertificationHospital Billing and Collections ExperienceKnowledge of Washington State Collection Laws
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BillingCollectionsFinancial Assistance ProgramsPayment PlansAccount ReconciliationDebt Collection ProceduresFinancial AnalysisTechnical Expertise in Collection ActivitiesAccount AdjustmentsDocumentation of Collection Activity
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationCritical ThinkingIndependent Problem SolvingAccountability
Tools & Technologies
MyChartIVR PaymentsOnline PaymentsBanking Auto-Payment Setup
Certifications & Qualifications
WAHBE Navigator Certification
Industry Keywords
Patient AccountsCharity CareFinancial ResourcesDebt Collection AgenciesFDCPA ComplianceHealthcare AdministrationRevenue Cycle InformaticsAssistance ProgramsInsurance CoverageHospital and Clinic Account Management
About the role
Key responsibilities & impact- Manage and monitor hospital and clinic account balances
- Resolve patient accounts and collect payments accurately and timely
- Educate patients about medical bills, insurance coverage, financial resources, and assistance programs
- Help patients apply for Qualified Health Plans, State Medicaid, Financial Assistance, payment plans, and other resources
- Recommend uncollectable accounts for write-off
- Oversee collection agency correspondence and maintain the vendor relationship
- Conduct final reviews and determine accounts eligible for referral to debt collection agencies
- Provide technical expertise for collection activities and monitor statement and collection system issues
- Consult department leadership and Revenue Cycle Informatics on technical issues affecting self-pay collections
- Explain billing practices, payment expectations, and alternative resources to patients and guarantors
- Follow up with agencies regarding application and coverage status
- Complete Financial Assistance account adjustments and notify applicants of determinations
- Escalate complex or sensitive financial concerns and collaborate on equitable resolutions
- Establish short- or long-term payment plans according to collection policy
- Initiate collection activities and document all collection activity
- Assist with MyChart, IVR payments, online payments, and banking auto-payment setup
- Review bankruptcies monthly and protect Samaritan Healthcare receivables
- Report to the Director of Revenue Cycle and collaborate with department and healthcare professionals
Requirements
What you’ll need- High school diploma or equivalent required
- Associate’s degree in business, finance, healthcare administration, or related field preferred
- WAHBE Navigator certification required within 90 days of hire
- Minimum three (3) years’ experience in hospital or clinic patient financial services, billing, or collections
- Familiarity with Washington Medicaid, Charity Care (Financial Assistance), and other assistance programs highly desirable
- Excellent verbal and written communication skills
- Ability to work under time restraints and effectively perform duties
- Knowledge of Washington State collection laws and FDCPA
- Competency with department-specific equipment
- Critical thinking, independent problem solving, logical decision-making, accountability, and safe judgment
- Ability to communicate accurately with physicians, nurses, healthcare professionals, patients, families, and the public
- Bilingual Spanish speaking desirable
- Ability to perform occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling
Benefits
Comp & perks- Remote work arrangement
- On-site onboarding and equipment pick-up limited to 2 days
- Full-time Monday–Friday schedule, 8:30 AM–5:00 PM PST
- Professional growth and development through seminars, workshops, and professional affiliations