Samaritan

Counselor

• Manage and monitor hospital and clinic account balances
• Resolve patient accounts and collect payments accurately and timely
• Educate patients about medical bills, insurance coverage, financial resources, and assistance programs
• Help patients apply for Qualified Health Plans, State Medicaid, Financial Assistance, payment plans, and other resources
• Recommend uncollectable accounts for write-off
• Oversee collection agency correspondence and maintain the vendor relationship
• Conduct final reviews and determine accounts eligible for referral to debt collection agencies
• Provide technical expertise for collection activities and monitor statement and collection system issues
• Consult department leadership and Revenue Cycle Informatics on technical issues affecting self-pay collections
• Explain billing practices, payment expectations, and alternative resources to patients and guarantors
• Follow up with agencies regarding application and coverage status
• Complete Financial Assistance account adjustments and notify applicants of determinations
• Escalate complex or sensitive financial concerns and collaborate on equitable resolutions
• Establish short- or long-term payment plans according to collection policy
• Initiate collection activities and document all collection activity
• Assist with MyChart, IVR payments, online payments, and banking auto-payment setup
• Review bankruptcies monthly and protect Samaritan Healthcare receivables
• Report to the Director of Revenue Cycle and collaborate with department and healthcare professionals

Financial Counselor – Specialist