Samhammer AG

IT Support

• Manage various IT service projects for clients
• Work closely with clients in 2nd- and 3rd-level support
• Create knowledge articles and FAQs
• Share knowledge with the team
• Ensure quality standards are met
• Support team and project management
• Handle calls and tickets using standard ticketing systems
• Provide qualified user support and advice
• Perform remote troubleshooting for hardware and software issues
• Assign and install software via remote access
• Support the setup of PCs and mobile devices
• Manage user accounts for various applications, including those in the SAP environment
• Provide and manage knowledge management resources, as well as FAQ and solution articles

Explore IT Support Specialist – 2nd Level at Samhammer AG. Review requirements and application details.