Residential Program Manager

Sample Supports

. Oversee daily residential program operations across Host Home, Family Caregiver, supported apartment, and assigned assisted living services .

Posted 9/29/2026full-timeThornton • Colorado • United StatesMid-LevelSenior💰 $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing residential program operations, managing employee performance, and ensuring compliance with HCBS and developmental disability standards. Proficient in coordinating services and advocating for individuals' rights and needs while maintaining high service quality and safety.

Highest-signal resume keywords

Residential Program ManagementEmployee SupervisionHCBS CompliancePerson-Centered CareAssisted Living Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program Operations ManagementService CoordinationDocumentation ManagementRegulatory ComplianceCrisis Intervention Techniques

Soft Skills

LeadershipCommunicationOrganizationProblem-SolvingEmployee Engagement

Certifications & Qualifications

CDPHE Assisted Living Residence Administrator TrainingCPR CertificationFirst Aid CertificationMedication Administration CertificationNVCI Certification

Industry Keywords

Human ServicesHealthcareSocial ServicesDevelopmental Disability ServicesResidential Compliance

About the role

Key responsibilities & impact

Oversee daily residential program operations across Host Home, Family Caregiver, supported apartment, and assigned assisted living services
Hire, train, supervise, develop, and manage employees throughout the employment lifecycle
Hold team members accountable for program, documentation, and service expectations
Support employee engagement, performance, retention, and professional growth
Monitor employee billable hours and service-delivery requirements
Manage provider contracts and maintain relationships with residential contractors
Resolve complex concerns and make high-level program decisions
Monitor residential service quality, safety, consistency, and placement stability
Advocate for individuals’ rights, needs, preferences, safety, and quality of life
Coordinate services with individuals, families, guardians, providers, case managers, healthcare professionals, and interdisciplinary teams
Support treatment, behavior, medical, safety, and service plans
Facilitate referrals, intake, assessments, meet-and-greets, admissions, placements, transitions, and discharges
Participate in team meetings, court hearings, administrative reviews, and required proceedings
Provide education, training, and resources to employees, providers, individuals, and families
Ensure compliance with HCBS requirements, Colorado developmental disability standards, licensing rules, and applicable laws
Conduct unannounced home visits, residential monitoring, compliance inspections, and record audits
Maintain audit-ready individual, provider, employee, and resident files
Correct deficiencies and complete plans of correction on time
Oversee assisted living safety, staffing, inspections, maintenance, resident care plans, medication procedures, admissions, and discharges when assigned
Participate in scheduled or required 24/7 on-call responsibilities
Respond to medical, behavioral, placement, staffing, and facility emergencies
Provide backup coverage, direct services, transportation, or shift support when needed
Use NVCI prevention, de-escalation, and physical intervention techniques when necessary
Report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter

Requirements

What you’ll need

High school diploma or GED required
Bachelor’s degree in human services, healthcare, social services, business, or a related field preferred
At least two years of related residential, healthcare, human-services, or program-management experience preferred
Experience supervising employees and managing program operations preferred
Knowledge of HCBS, developmental disability services, residential compliance, and person-centered care
Assisted living experience and knowledge of CDPHE requirements preferred when applicable to the assigned region
Completion of a 40-hour CDPHE-approved Assisted Living Residence Administrator Training Program, or ability to complete it within the designated timeframe
Ability to manage multiple service lines and regulatory requirements
Strong leadership, communication, organization, documentation, and problem-solving skills
Ability to perform the physical requirements of the position
Must be at least 18 years old due to driving responsibilities
Valid driver’s license and reliable transportation
Ability to transport individuals receiving services when needed
Ability to complete and maintain CPR, First Aid, Medication Administration, NVCI, and other required training and certifications
Ability to pass required criminal background and protection-services checks

Benefits

Comp & perks

Flexible paid time off
Medical, dental, and vision insurance
Postpartum wellness package
Hospital indemnity coverage
Flexible spending and dependent care accounts
Monthly employer contribution to dependent care accounts
Accident and short-term disability insurance
100% employer-paid life insurance
Voluntary term life insurance
Pet insurance
Mileage reimbursement
Cell phone reimbursement
Discounted cell phone plans
401(k) with up to a 4% employer match
Employee Assistance Program with free mental health, legal, and financial resources
Paid professional development and certification opportunities
Free clinical supervision for qualifying degrees and licenses
Annual anniversary gifts and celebrations
Bonus opportunities for all positions
Dream Project
Five- and Ten-Year Anniversary Trips
Virtual Sleep Training and Night Nanny Services for Eligible Parents
Weekly meal services for eligible new parents
Supplemental parental leave pay for qualifying employees