Sample Supports

Program Manager

• Oversee daily residential program operations across Host Home, Family Caregiver, supported apartment, and assigned assisted living services
• Hire, train, supervise, develop, and manage employees throughout the employment lifecycle
• Hold team members accountable for program, documentation, and service expectations
• Support employee engagement, performance, retention, and professional growth
• Monitor employee billable hours and service-delivery requirements
• Manage provider contracts and maintain relationships with residential contractors
• Resolve complex concerns and make high-level program decisions
• Monitor residential service quality, safety, consistency, and placement stability
• Advocate for individuals’ rights, needs, preferences, safety, and quality of life
• Coordinate services with individuals, families, guardians, providers, case managers, healthcare professionals, and interdisciplinary teams
• Support treatment, behavior, medical, safety, and service plans
• Facilitate referrals, intake, assessments, meet-and-greets, admissions, placements, transitions, and discharges
• Participate in team meetings, court hearings, administrative reviews, and required proceedings
• Provide education, training, and resources to employees, providers, individuals, and families
• Ensure compliance with HCBS requirements, Colorado developmental disability standards, licensing rules, and applicable laws
• Conduct unannounced home visits, residential monitoring, compliance inspections, and record audits
• Maintain audit-ready individual, provider, employee, and resident files
• Correct deficiencies and complete plans of correction on time
• Oversee assisted living safety, staffing, inspections, maintenance, resident care plans, medication procedures, admissions, and discharges when assigned
• Participate in scheduled or required 24/7 on-call responsibilities
• Respond to medical, behavioral, placement, staffing, and facility emergencies
• Provide backup coverage, direct services, transportation, or shift support when needed
• Use NVCI prevention, de-escalation, and physical intervention techniques when necessary
• Report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter

Residential Program Manager

General

• Manage an assigned caseload of adults receiving residential services
• Monitor individuals’ health, safety, rights, preferences, and quality of life
• Build professional relationships with individuals, host home providers, family caregivers, and support teams
• Advocate for person-centered, appropriate, and high-quality services
• Coordinate with families, guardians, case managers, advocates, state personnel, therapists, medical professionals, and interdisciplinary team members
• Monitor diagnoses, medications, medical appointments, health assessments, protocols, and follow-up
• Develop and implement service, safety, treatment, behavior, and support plans
• Conduct required health, safety, and welfare visits
• Complete annual unannounced home visits and residential compliance inspections
• Supervise, train, support, and hold residential contractors accountable
• Provide education and resources to individuals, families, providers, and support teams
• Participate in team meetings, clinical supervision, court hearings, administrative reviews, Human Rights Committee reviews, and case-related meetings
• Complete documentation, service tracking, and individual records within 24 hours or required deadlines
• Audit individual and provider records for accuracy, completeness, and regulatory compliance
• Follow Sample Supports policies and applicable HCPF, CDPHE, licensing, and government requirements
• Resolve complex concerns, make timely decisions, and respond during emergencies
• Participate in the residential program’s 24/7 on-call rotation
• Provide backup direct care, transportation, or shift coverage when needed
• Implement client-specific service, behavior, support, and medical requirements
• Use trained NVCI techniques, including approved physical intervention when necessary and permitted
• Report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter
• Use email, electronic records, HR systems, and data-tracking applications
• Adapt to changing program, organizational, and regulatory needs

Residential Program Manager

Residential Coordinator