Account Manager, Mid-Market

Samsara

. Serve as customers' trusted advisor and long-term partner from adoption through value realization and renewal .

Posted 11/5/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, driving product adoption, and negotiating renewals within a SaaS environment. Proficient in leveraging technical product knowledge and AI tooling to enhance customer value and minimize attrition.

Highest-signal resume keywords

Customer Relationship ManagementSaaS Product AdoptionRenewal NegotiationSalesforce FamiliarityProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementQuota Over-AchievementTechnical Product KnowledgeAI Tooling ExperienceRouting and Navigation Expertise

Soft Skills

Strong Communication SkillsEmpathetic InteractionOrganizational SkillsSolutions-Oriented Mindset

Tools & Technologies

SalesforceGainsightGong

Industry Keywords

LogisticsCommercial Trucking FleetsField ServicesTransportationUtilities

About the role

Key responsibilities & impact

Serve as customers' trusted advisor and long-term partner from adoption through value realization and renewal
Develop deep knowledge of the Samsara platform and advise customers on customizing it for their fleets and challenges
Build customer relationships and drive product adoption
Lead strategic customer engagements, product consultations, and value check-ins
Own a Mid-Market customer book from adoption through renewal
Identify, forecast, escalate, and mitigate renewal risk
Identify expansion opportunities through customer relationships and product conversations
Lead ROI and value discussions, negotiate terms, and close renewals
Minimize financial attrition and secure favorable renewal terms
Work cross-functionally with Sales, Support, Deal Desk, Operations, and Product
Explain Samsara platform capabilities to businesses including field services, utilities, transportation, and school buses
Investigate, diagnose, and resolve technical customer issues
Contribute to an exceptional team environment and champion Samsara's cultural principles

Requirements

What you’ll need

2 to 5+ years in a customer-facing role such as renewals, account management, or sales, ideally in SaaS, technology or logistics supporting or working with technical products
Track record of consistent quota over-achievement
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and communicating effectively and empathetically with executives, Sales, Product, Support, and software users
Strong communication, presentation, and organizational skills
Familiarity with Salesforce, Gainsight, Gong or similar GTM tools
Comfort with a rapidly changing, high-growth environment
Bachelor's degree from a 4-year institution, or equivalent practical experience
Experience using AI tooling to drive efficiency and outcomes
Experience building deep knowledge of technical products; familiarity with integrating hardware with software solutions is a bonus
Experience with routing, navigation, commercial trucking fleets, and logistics is an advantage

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Above-market total compensation opportunity
Flexible working model
Remote work support where aligned with operational requirements