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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing operations and order-to-cash processes, with strong investigative skills and the ability to manage complex billing cases effectively. Proven ability to communicate clearly with customers and collaborate across teams to drive results and improve billing processes.
Highest-signal resume keywords
Billing Operations ExperienceOrder-To-Cash ExpertiseSalesforce ProficiencyStrong Investigative SkillsCustomer-Facing Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing OperationsOrder-To-CashRevenue OperationsContract ManagementCase ManagementFinancial JudgmentBilling Dispute ResolutionConcession EvaluationRoot-Cause AnalysisSubscription Billing
Soft Skills
Priority ManagementEmotional IntelligenceDiplomacyTactPoise Under Pressure
Tools & Technologies
SalesforceNetSuiteGainsightZendeskSweethawk
Industry Keywords
Billing ErrorsContract AmendmentsCustomer SuccessHigh-Dollar DisputesAI Tooling
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own complex billing and contract cases for Mid-Market and Commercial accounts from initial report through confirmed resolution
- Keep customers informed in plain terms, including delinquent or suspended accounts
- Reconstruct billing-error timelines across contracts, order forms, ownership changes, reprocessing, and invoicing
- Distinguish Samsara errors from concessions, returns, reprocessing, and contract amendments
- Drive Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to execute fixes
- Evaluate and prepare concession requests, including root-cause summaries, recommendations, risk assessments, approvals, and credit confirmation
- Support cancellation, return, and ETF exceptions by validating eligibility and processing approved outcomes
- Log and route billing, concession, and cancellation requests from Slack, email, or Gainsight
- Coach CSMs and AEs on complete requests
- Tag root causes, identify systemic failures, and deliver monthly read-outs
- Continue billing-improvement work with Support, Finance, and Product
- Identify billing problems that threaten renewals
- Champion and embed Samsara's operating principles
Requirements
What you’ll need- 4+ years of experience in billing operations, order to cash, revenue operations, deal desk, contracts, or a similar finance and operations role
- Strong priority management and high emotional intelligence
- Strong investigative skills across CRM, billing, and contract systems
- Sound financial judgment about credits, concessions, reprocessing, and refunds
- Customer-facing communication and concise written summaries
- Ability to drive results across teams without authority and work to approval-process deadlines
- Familiarity with order forms, amendments, terms, and their flow into billing
- Comfort with ambiguity and incomplete precedent
- Rigorous case management
- Diplomacy, tact, and poise under pressure
- Experience with Salesforce, NetSuite, or equivalent ERP, and CPQ tools
- Experience with Zendesk, Gainsight, and Sweethawk
- Experience handling escalated or high-dollar billing disputes
- Customer Success, Support, or account management background with customer-facing financial or contract work
- Experience building or improving billing dispute processes
- Exposure to subscription or hardware-plus-subscription billing
- Experience using AI tooling to drive efficiency and outcomes
Benefits
Comp & perks- Performance-based bonus/variable pay
- Equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Flexible working model
- Remote work support
- Offices available for employees who prefer to work in-person
- Equal opportunity and reasonable accommodations