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Samsara

Customer Success Account Manager, Mid-Market – German

Samsara

. Help customers adopt Samsara's Connected Operations Cloud platform, realize measurable value, and renew and expand with confidence .

Posted 11/6/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer engagement and account management within the SaaS and logistics sectors, leveraging AI tooling to drive value and renewals. Proficient in building relationships with stakeholders and communicating technical concepts effectively to diverse audiences.

Highest-signal resume keywords
Business Fluency In GermanCustomer-Facing ExperienceQuota AchievementFamiliarity With SalesforceExperience In Logistics

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
AI ToolingTechnical Depth Across ProductsHardware-Software IntegrationRoutingNavigation
Soft Skills
Problem-SolvingCommunication SkillsPresentation SkillsTrust Building
Tools & Technologies
SalesforceGainsightGong
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SaaSLogisticsFleet ManagementCommercial Trucking

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Help customers adopt Samsara's Connected Operations Cloud platform, realize measurable value, and renew and expand with confidence
  • Learn each customer's fleet and challenges and advise on tailoring Samsara's platform
  • Manage a portfolio of 100+ named accounts using AI tooling
  • Lead ROI and value conversations into renewals
  • Negotiate favorable terms and close renewals while minimizing financial attrition
  • Explain technical issues to non-technical audiences and engage cross-functional partners to resolve them
  • Conduct customer workshops to understand operations and recommend workflow changes
  • Collaborate with Sales, Support, Deal Desk, Operations, and Product
  • Champion and embed Samsara's cultural principles as the company scales globally

Requirements

What you’ll need
  • Business fluency in German (spoken and written)
  • 2+ years in a customer-facing, quota-carrying role, ideally in SaaS, technology or logistics
  • Record of consistent quota over-achievement
  • Strong problem-solving, communication and presentation skills
  • Ability to build trust with executives, users and internal teams
  • Familiarity with Salesforce, Gainsight, Gong or similar GTM tools
  • Comfort in a fast-changing, high-growth environment
  • Bachelor's degree from a 4-year institution, or equivalent practical experience
  • AI-first approach and use of AI tooling
  • Technical depth across a suite of products; hardware-software integration is a bonus
  • Experience with routing, navigation, commercial trucking fleets, and logistics is advantageous
  • Legal right to work at the company and in the specified work location

Benefits

Comp & perks
  • Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health plans
  • Parental leave plans
  • Flexible working model with remote work support
  • Offices open for employees who prefer to work in-person