Customer Success Manager

Samsara

. Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform .

Posted 10/14/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,599 - $88,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer success and account management, with a strong focus on driving workflow transformations and maximizing product value through effective communication and strategic engagement. Proficient in utilizing AI tooling, APIs, and integrations to support large-scale business solutions.

Highest-signal resume keywords

Technical Customer SuccessEnterprise SaaS ExperienceStrong Problem-Solving SkillsExperience with APIs and IntegrationsFamiliarity with Databricks and PowerBI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Customer SuccessAccount ManagementSales EngineeringWorkflow TransformationsAI ToolingAPIsIntegrationsTechnical EnablementKnowledge SharingLogistics

Soft Skills

Emotional IntelligencePriority ManagementEffective CommunicationDiplomacyPoise Under Pressure

Tools & Technologies

Samsara IoT PlatformDatabricksPowerBI

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Field ServicesUtilitiesTransportationCommercial Trucking FleetsFortune 500 Companies

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform
Understand the Samsara platform’s capabilities and explain them to businesses across field services, utilities, transportation, school buses, and other industries
Learn, investigate, diagnose, and resolve technical customer issues
Lead strategic customer engagements to understand operations and business goals
Drive workflow transformations and architect action plans with metrics and timelines
Orchestrate product consultation workshops and value check-ins for complex partnerships
Recommend feature and workflow changes to maximize product value
Influence internal roadmaps across Product, Finance, and Support
Conduct customer workshops and recommend operational workflow changes
Champion Samsara’s cultural principles across the organization

Requirements

What you’ll need

3–5+ years of experience in a technical customer success, account management, sales, sales engineering, or strategic consulting role
Enterprise SaaS experience preferred
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Strong problem-solving skills
Proven ability to build trust and communicate effectively with executives, Sales, Product, Support, Engineering leadership, and software users
Initiative and ability to thrive in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure
Bachelor’s degree from a 4-year institution
Experience serving and supporting large-scale business solutions at Fortune 500 companies preferred
Experience using AI tooling preferred
Experience with APIs and integrations preferred
Experience with technical enablement and knowledge sharing preferred
Familiarity with Databricks and PowerBI preferred
Experience with Routing, Navigation, Commercial Trucking Fleets, and Logistics preferred

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Flexible working model
Remote work support