Customer Success Manager

Samsara

. Manage a portfolio of approximately 100–200 named accounts .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,599 - $88,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management, with a strong focus on leveraging AI tooling and technical product knowledge to drive efficiency and measurable business value for clients. Proven ability to communicate effectively with diverse stakeholders and manage a portfolio of named accounts in a fast-paced environment.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementAI Tooling ExperienceTechnical Product SupportSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Portfolio ManagementAPI ExperienceIntegration KnowledgeWorkflow OptimizationSuccess Planning

Soft Skills

Emotional IntelligenceProblem-SolvingEffective CommunicationDiplomacyInitiative

Tools & Technologies

Samsara IoT PlatformAI Tooling

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Enterprise SaaSMid-Market Business SolutionsFortune 500 Companies

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Manage a portfolio of approximately 100–200 named accounts
Help customers adopt Samsara’s IoT platform and realize measurable business value
Advise customers on customizing Samsara for their fleet and operational challenges
Use AI tooling to prioritize engagement and drive efficiency and outcomes
Understand and explain technical issues to non-technical audiences
Engage cross-functional partners to resolve customer issues
Create joint success plans covering customer objectives, metrics, and timelines
Conduct customer workshops and recommend workflow changes
Explain Samsara’s technical and integration-related platform capabilities
Collaborate with Sales, Support, Sales Engineering, and Product
Contribute to Mid-Market Customer Success playbooks, workflows, and AI-powered motions
Champion and model Samsara’s cultural principles

Requirements

What you’ll need

2–4+ years of experience in customer success, account management, sales, or strategic consulting; enterprise SaaS experience preferred
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Strong problem-solving skills
Proven ability to build trust and communicate effectively with executives, Sales, Product, Support, Engineering leadership, and software users
Initiative and ability to thrive in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure
Bachelor’s degree from a 4-year institution
Experience with APIs and integrations preferred
Experience using AI tooling to drive efficiency and outcomes preferred
Experience working on a Renewal + Growth Quota preferred
Experience serving and supporting large-Mid-Market business solutions at Fortune 500 companies preferred

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Flexible working model
Equal opportunity employment and reasonable accommodations