Enterprise Customer Success Manager – Public Sector

Samsara

. Ensure customers increase the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and account management, with a strong focus on building relationships with executives and delivering large-scale solutions. Proficient in utilizing technical products and orchestrating cross-functional collaboration to enhance customer operations.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementTechnical Product SupportEnterprise SaaS ExperiencePublic Sector Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementStrategic ConsultingTechnical Product SupportSolutions-Oriented Problem SolvingWorkflow Change RecommendationsSuccess Plan CompositionMetrics DevelopmentExecutive Business ReviewsCross-Functional Collaboration

Soft Skills

Emotional IntelligencePriority ManagementTrust BuildingEffective CommunicationDiplomacy

Tools & Technologies

Samsara IoT Platform

Industry Keywords

Field ServicesUtilitiesTransportationPublic SectorLarge-Scale Solutions

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Ensure customers increase the safety, efficiency, and sustainability of their operations using Samsara’s IoT platform
Compose joint success plans outlining customer objectives, metrics, timelines, and barriers
Orchestrate executive business reviews with customer decision makers and Samsara executive leadership
Conduct customer workshops and recommend workflow changes
Understand and explain Samsara platform capabilities across industries including field services, utilities, transportation, and school buses
Serve as a mentor to Customer Success and Support teams
Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product
Champion Samsara’s cultural principles as the company scales

Requirements

What you’ll need

3+ years of experience in a senior Customer Success, account management, or strategic consulting role
Experience supporting or working with technical products
Strong priority management and high emotional intelligence
Solutions-oriented with strong problem-solving skills
Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users
Initiative and ability to thrive in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure
Bachelor’s degree from a 4-year institution
Experience serving and supporting large-scale solutions for Public Sector organizations is an ideal qualification
Enterprise SaaS experience preferred

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Above-market total compensation opportunities
Remote work support
In-person office option for employees who prefer it