Manager, Contract and Billing

Samsara

. Lead a new team of 3 to 4 Contract and Billing Resolution Specialists .

Posted 11/6/2026full-timeRemote • United StatesSeniorLead💰 $115,728 - $175,050 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and leading contract and billing resolution teams, with a strong focus on developing scalable processes and systems. Proficient in utilizing case management tools and driving improvements across finance and operations functions.

Highest-signal resume keywords

Team LeadershipCase Management System SetupSalesforce ExperienceFinancial JudgmentCustomer-Facing Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ManagementBilling OperationsOrder-To-CashRevenue OperationsRoot-Cause AnalysisDashboard CreationMetrics ReportingInvestigative SkillsAI ToolingProcess Improvement

Soft Skills

Emotional IntelligencePriority ManagementComfort With Ambiguity

Tools & Technologies

SalesforceZendeskNetSuiteCPQ ToolsJiraGainsightSweethawk

Industry Keywords

Sales OperationsBilling ResolutionCustomer SuccessSubscription BillingContract Amendments

About the role

Key responsibilities & impact

Lead a new team of 3 to 4 Contract and Billing Resolution Specialists
Hire, onboard, coach, and develop team members
Build a repeatable and scalable contract and billing resolution function
Create the playbook, intake and routing processes, system of record, metrics, and reporting
Design and launch case management using tools such as Zendesk, Salesforce, or Jira
Ensure all billing, concession, and cancellation requests are logged and routed
Serve as escalation point for complex, sensitive, or high-dollar cases
Define handoffs, ownership, and service levels across Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal
Establish standards for corrections, concessions, returns, reprocessing, and contract amendments
Build reporting on volume, resolution time, repeat errors, concession dollars, and renewal risk
Identify root causes and deliver monthly reports to process and system owners
Partner with Support, Finance, Sales Ops, and Product on billing improvements
Use AI to structure case timelines and draft summaries while retaining human approval
Champion and embed Samsara’s operating principles

Requirements

What you’ll need

7+ years of experience in sales operations, deal desk, contracts, billing operations, order to cash, revenue operations, or a similar finance and operations role
2+ years of experience managing people
Experience building a team or function from scratch, or leading a major reorganization
Deep working knowledge of either the quote-to-contract side or the billing side
Experience setting up or significantly improving a case management, ticketing, or request-routing system
Strong investigative skills across CRM, billing, and contract systems
Sound financial judgment about credits, concessions, reprocessing, and refunds
Record of driving results across Sales, Finance, and Operations teams
Customer-facing communication and written executive-ready summaries
Strong priority management, high emotional intelligence, and comfort with ambiguity
Experience with Salesforce, NetSuite, and CPQ tools preferred
Familiarity with Zendesk, Gainsight, and Sweethawk preferred
Customer Success, Support, or account management background preferred
Experience building dashboards, service levels, or root-cause reporting preferred
Exposure to subscription or hardware-plus-subscription billing preferred
Experience using AI tooling to drive efficiency and outcomes preferred

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Above-market total compensation opportunities
Flexible working model
Equal employment opportunity and reasonable accommodations