Manager, Enterprise Implementation – Core

Samsara

. Manage team performance . Deliver results across team KPIs and organizational OKRs . Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts . Partner

Posted 10/22/2026full-timeRemote • Colorado • United StatesMid-LevelSenior💰 $109,480 - $165,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-performing teams and driving results through effective stakeholder engagement and process improvement. Proficient in overseeing complex enterprise deployments and implementing customer success strategies in SaaS and IoT environments.

Highest-signal resume keywords

Team Performance ManagementEnterprise Account ManagementSaaS Implementation ExperienceCustomer Success CRM (Gainsight)Project Management (PMP Preferred)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Multi-Stakeholder DeploymentSystem/API IntegrationsProcess ImprovementData AutomationTechnical Implementation

Soft Skills

Emotional IntelligenceStrong Work EthicProblem-Solving SkillsPrioritizationBias For Action

Tools & Technologies

Customer Success CRMPSA Tool

Certifications & Qualifications

PMP

Industry Keywords

SaaSIoTHigh-ACV AccountsExecutive Stakeholder RelationshipsOrganizational OKRs

Tech Stack

Tools & technologies

IoTPMP

About the role

Key responsibilities & impact

Manage team performance
Deliver results across team KPIs and organizational OKRs
Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal and expansion opportunities
Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations
Identify and implement process-improvement opportunities, including systems efficiency gains and increased automation through data
Lead from the front with willingness to get hands dirty
Champion and embed Samsara’s cultural principles as the company scales globally and across new offices
Hire, develop, and lead an inclusive, engaged, high-performing team

Requirements

What you’ll need

4+ years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments
Experience implementing Enterprise (medium/high touch) accounts or account management programs
SaaS and/or IoT/hardware implementation experience preferred
Strong work ethic, prioritization, and emotional intelligence
Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
Experience with a customer success CRM such as Gainsight and/or PSA tool
Strong problem-solving skills
Comfort in a fast-paced, change-heavy environment
Strong bias for action and ability to think big, with insistence on high standards
Project/program management experience; PMP or similar a plus
Bachelor's degree from a 4-year institution

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Above-market total compensation opportunities
Flexible working model
Remote work support where aligned with operational requirements