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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise-level implementations and leading high-performing teams while fostering strong executive stakeholder relationships. Proficient in SaaS and IoT/hardware deployment, with a focus on process improvement and customer success.
Highest-signal resume keywords
Enterprise Implementation ManagementSaaS And IoT ImplementationExecutive Stakeholder Relationship ManagementProject Management (PMP Or Similar)Customer Success CRM Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Team Performance ManagementComplex Implementation SupportProcess ImprovementSystem/API IntegrationData Automation
Soft Skills
Strong Work EthicHigh Emotional IntelligenceSolutions-Oriented Problem SolvingPrioritizationBias For Action
Tools & Technologies
GainsightPSA Tool
Certifications & Qualifications
Bachelor's DegreeProject Management Professional (PMP)
Industry Keywords
Enterprise DeploymentsHigh-Value AccountsCustomer SuccessMulti-Stakeholder EngagementCultural Principles
Tech Stack
Tools & technologiesIoTPMP
About the role
Key responsibilities & impact- Lead the Enterprise Implementation Consultants team deploying Samsara’s connected operations platform
- Manage team performance and deliver results across team KPIs and organizational OKRs
- Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts
- Partner with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal and expansion opportunities
- Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations
- Identify and implement process improvements, systems efficiency gains, and increased automation through data
- Lead from the front and engage directly in complex implementation work
- Champion and embed Samsara’s cultural principles as the company scales globally and across new offices
- Hire, develop, and lead an inclusive, engaged, high-performing team
Requirements
What you’ll need- 4+ years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments
- Experience implementing Enterprise (medium/high touch) accounts or account management programs
- SaaS and/or IoT/hardware implementation experience preferred
- Strong work ethic, prioritization, and high emotional intelligence
- Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
- Experience with a customer success CRM such as Gainsight and/or PSA tool
- Solutions-oriented with strong problem solving skills
- Comfort in a fast-paced, change-heavy environment
- Strong bias for action, ability to think big, and insistence on high standards
- Project/program management experience (PMP or similar) a plus
- Bachelor’s degree from a 4-year institution
- Ability to secure and maintain the legal right to work at Samsara and in the specified work location, if applicable
Benefits
Comp & perks- Performance-based bonus/variable pay
- Equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Above-market total compensation opportunities
- Offices available for employees who prefer to work in-person
- Reasonable accommodations throughout the recruiting process