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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving product adoption through strategic planning and cross-functional collaboration, leveraging data to identify and close adoption gaps effectively. Proven ability to influence stakeholders and execute initiatives autonomously in a fast-paced, matrixed environment.
Highest-signal resume keywords
Product Adoption StrategyCross-Functional CollaborationData Analysis and Metrics DefinitionCustomer Success ManagementStakeholder Influence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementProject ManagementData AnalysisMetrics DefinitionDashboard Development
Soft Skills
Strong Communication SkillsRelationship BuildingAutonomous Execution
Industry Keywords
Post-Sale ProcessesCustomer EducationImplementationCustomer SuccessFast-Moving Organization
About the role
Key responsibilities & impact- Own new product adoption as a company metric across Samsara’s post-sale organization
- Integrate every new product into post-sale processes, including sponsorship, enablement, and success metrics
- Partner with Product/R&D early in product launches to design adoption upfront
- Review adoption data to identify where and why customers are not adopting products
- Develop and personally execute strategies to close adoption gaps
- Run a standing cross-functional cadence with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing
- Influence and coordinate action across five post-sale teams without direct authority
- Escalate through the VP of Customer Success when needed
- Build relationships with leaders across functions
- Establish adoption plans and metrics before or at general availability
- Ensure adoption gaps are identified and closed measurably faster
Requirements
What you’ll need- 8+ years of experience in an internal-facing role such as Strategy & Operations, Business Operations, or Program/Project Management
- Proven track record driving results on cross-functional initiatives without formal authority
- Strong understanding of post-sale, customer-facing functions such as implementation, customer success, or customer education
- Ability to work autonomously and execute personally
- Ability to define metrics, build or work with dashboards, and use adoption data
- Strong written and verbal communication skills
- Ability to read out results and influence senior stakeholders
- Experience at Samsara or a similarly matrixed, fast-moving organization is a plus
Benefits
Comp & perks- Performance-based bonus/variable pay
- Equity for eligible roles
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health plans
- Parental leave plans
- Above-market total compensation opportunities