Strategic Customer Success Manager – Public Sector

Samsara

. Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $111,563 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success management, focusing on enterprise SaaS solutions and the ability to effectively communicate with executives and technical teams. Proven skills in orchestrating customer workshops and developing success plans to enhance operational efficiency and sustainability.

Highest-signal resume keywords

Customer Success ManagementEnterprise SaaS ExperienceSolutions-Oriented Problem SolvingExecutive CommunicationPublic Sector Solutions Support

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Emotional IntelligencePriority ManagementDiplomacyTactPoise Under Pressure

Tools & Technologies

Samsara IoT Platform

Industry Keywords

Field ServicesUtilitiesTransportationSchool BusesLarge-Scale Solutions

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform
Compose joint success plans outlining customer objectives, metrics, timelines, and barriers to business value
Orchestrate executive business reviews with customer decision makers and executive leadership
Conduct customer workshops to understand operations and recommend workflow changes
Understand Samsara platform capabilities and explain them to businesses across field services, utilities, transportation, school buses, and other industries
Mentor the wider Customer Success and Support teams
Champion and embed Samsara’s cultural principles as the company scales globally

Requirements

What you’ll need

5+ years of experience in a senior Customer Success, account management, or strategic consulting role
Enterprise SaaS experience preferred
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and day-to-day software users
Initiative and ability to thrive in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure
Bachelor’s degree from a 4-year institution
Experience serving and supporting large-scale solutions for Public Sector organizations preferred

Benefits

Comp & perks

Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles)
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Flexible working model
Remote work support where aligned with operational requirements
Access to offices for employees who prefer to work in-person