Strategic Implementation Consultant

Samsara

. Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $100,406 - $153,409 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer success initiatives, particularly in deploying enterprise SaaS solutions and driving product adoption. Possesses strong consultative skills and the ability to build trust with executives while navigating complex customer challenges.

Highest-signal resume keywords

Customer Success ManagementEnterprise SaaS ExperienceEnd-to-End System ImplementationsStrong Problem Solving SkillsConsultative Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation TrackingProduct Adoption StrategiesTechnical Product SupportLaunch PlanningAccount Health Monitoring

Soft Skills

Emotional IntelligencePriority ManagementDiplomacyTactPoise Under Pressure

Tools & Technologies

Samsara IoT Platform

Industry Keywords

Large-Scale Business SolutionsFortune 500 CompaniesCross-Functional CollaborationCustomer EngagementMentorship

Tech Stack

Tools & technologies

IoT

About the role

Key responsibilities & impact

Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform
Manage deployment of Samsara technology to large-scale enterprise customers
Create launch plans and roadmaps to increase product usage
Track implementation progress, participation, product adoption, and account health
Run training sessions and demonstrate Samsara’s technology to executives and day-to-day users
Work through customer challenges across numerous use cases
Manage multiple customer engagements in parallel
Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product
Serve as a mentor to Customer Success and Support teams
Develop deep knowledge of the Samsara platform and explain its capabilities to customers
Champion and embed Samsara’s cultural principles

Requirements

What you’ll need

6+ years of experience in a senior Customer Success, account management, or strategic consulting role
Enterprise SaaS experience preferred
Strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem solving skills
Excellent consultative skills with experience in end-to-end system implementations
Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and software users
Passion for taking initiative and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution
Experience serving and supporting large-scale business solutions at Fortune 500 companies preferred
Must reside in the US, excluding the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
May require travel to customer sites up to 10% of the time, including overnight stays

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Flexible working model
Remote work support
Offices available for employees who prefer to work in-person