Technical Account Manager

Samsara

. Build and maintain relationships with customers and account teams .

Posted 10/27/2026full-timeRemote • CanadaSeniorLead💰 CA$93,075 - CA$120,450 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Technical Account Management with a strong focus on customer relationship building and technical proficiency in troubleshooting hardware, software, and AI technologies. Possesses a solid understanding of business operations and the ability to align technical solutions with customer needs.

Highest-signal resume keywords

Technical Account ManagementCustomer Relationship BuildingTechnical Proficiency in AI TechnologyPython Coding SkillsExperience with Salesforce and Zendesk

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Account ManagementTroubleshooting HardwareTroubleshooting SoftwareAI TechnologyPython CodingData-Informed Business AcumenSaaS ExperienceIoT ExperiencePaaS ExperienceMachine Learning

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationBias for ActionOwnershipContinuous Learning

Tools & Technologies

SalesforceZendeskJiraGainsightTableauGemini

Industry Keywords

Customer SuccessTechnical SupportEnterprise-Level CustomersOperating ValuesBusiness Operations

Tech Stack

Tools & technologies

IoTPythonTableau

About the role

Key responsibilities & impact

Build and maintain relationships with customers and account teams
Develop technical understanding of customers’ Samsara implementations
Transform customers’ technical support experience through technical proficiency and problem solving
Understand and troubleshoot Samsara APIs, hardware, software, and AI technology
Act as the primary technical point of contact between Samsara and assigned customers
Align Samsara solutions with customers’ business operations and needs
Identify opportunities for additional value and growth and present achieved outcomes
Cultivate long-lasting relationships with technical customer stakeholders and act as a trusted technical advisor
Manage customer expectations and communications during significant incidents
Maintain accurate customer interaction and activity records in the system of engagement
Participate in scaling and building the Technical Account Management team
Share knowledge and best practices to enhance team capabilities
Champion Samsara’s Operating Values and Principles

Requirements

What you’ll need

7+ years of experience in technical account management, customer success, or a similar role
Bachelor's degree in a technical field or equivalent expertise through practical experience in Computer Science, Engineering, or related fields
Exceptional technical literacy, including hardware, software, and AI technology troubleshooting
Strong written and verbal communication skills
Demonstrated ability to build and maintain customer relationships
Business acumen with a data-informed approach to understanding customer needs
Strong bias for action, ownership, ability to dive deep, and insistence on high standards
Passion for technology and commitment to continuous learning
Demonstrated interest in artificial intelligence, machine learning, and practical business applications
Python coding skills
Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment
Experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI; Gemini preferred
Ability to travel occasionally to customer sites
Availability for occasional after-hours or weekend coverage depending on customer needs
Legal right to work at the company and in the specified work location

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Above-market total compensation opportunities
Flexible working model
Office access for employees who prefer to work in-person