Technical Account Manager

Samsara

. Build and maintain relationships with customers and account teams .

Posted 10/23/2026full-timeRemote • United StatesSeniorLead💰 $85,978 - $130,050 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional technical literacy and problem-solving skills in managing customer relationships and technical support for Samsara implementations. Possesses strong communication abilities and business acumen to align technical solutions with customer needs while driving value and growth.

Highest-signal resume keywords

Technical Account Management ExperienceExceptional Technical LiteracyPython Coding SkillsExperience with SalesforceStrong Written and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementTroubleshootingCustomer SuccessData-Informed Business AcumenArtificial Intelligence UnderstandingMachine Learning Interest

Soft Skills

Relationship BuildingStrong Bias for ActionOwnershipCommitment to Continuous Learning

Tools & Technologies

SalesforceZendeskJiraGainsightTableau

Industry Keywords

SaaSIoTPaaSCustomer Interaction ManagementTechnical Support Experience

Tech Stack

Tools & technologies

IoTPythonTableau

About the role

Key responsibilities & impact

Build and maintain relationships with customers and account teams
Develop technical understanding of customers’ Samsara implementations
Transform customers’ technical support experience through technical proficiency and problem solving
Understand and troubleshoot Samsara APIs, hardware, and software
Act as the primary technical point of contact between Samsara and assigned customers
Ensure customers’ technical requirements and objectives are met
Understand customers’ business operations and align Samsara solutions with their needs
Identify opportunities for additional value and growth and present achieved outcomes
Cultivate relationships with technical stakeholders and act as a trusted technical advisor
Maintain accurate customer interaction and activity records in the system of engagement
Participate in scaling and building the Technical Account Management team
Share knowledge and best practices
Occasionally serve as the point of contact for significant incidents and manage customer expectations and communications through resolution
Travel occasionally to customer sites
Provide some after-hours or weekend coverage depending on customer needs
Champion Samsara’s Operating Values and Principles

Requirements

What you’ll need

Fluency in English is a must
7+ years of experience in technical account management, customer success, or a similar role
Bachelor's degree in a technical field or equivalent expertise through practical experience
Exceptional technical literacy, including hardware, software, and AI troubleshooting
Strong written and verbal communication skills
Demonstrated ability to build and maintain customer relationships
Business acumen with a data-informed approach
Strong bias for action, ownership, ability to dive deep, and insistence on the highest standards
Passion for technology and commitment to continuous learning
Demonstrated interest in artificial intelligence and machine learning
Python coding skills preferred
Experience supporting enterprise-level customers in a SaaS, IoT, or PaaS environment preferred
Prior experience with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI (Gemini preferred)

Benefits

Comp & perks

Performance-based bonus/variable pay
Equity for eligible roles
Flexible, employee-led remote model
Professional development stipend
Comprehensive health plans
Parental leave plans
Above-market total compensation opportunities
Flexible working model
Remote work support
In-person office access for those who prefer it