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Samsara

Technical Support Specialist – German Fluency

Samsara

. Serve as the initial technical point of contact for basic and complex customer issues .

Posted 11/11/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical product support, particularly within SaaS and IoT environments, with a strong focus on troubleshooting, mentoring, and enhancing customer satisfaction. Proficient in networking concepts and cloud-based architectures, with the ability to communicate effectively with diverse stakeholders.

Highest-signal resume keywords
Fluency In GermanTechnical Product Support ExperienceNetworking Concepts UnderstandingCloud-Based Architectures KnowledgeMentoring And Guiding Junior Team Members

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical TroubleshootingNetworking ConceptsCloud-Based ArchitecturesArtificial Intelligence KnowledgeScriptingAPIsDiagnostic ToolsThird-Party IntegrationsComplex Technical EscalationsOperational Efficiency Improvement
Soft Skills
Analytical Problem-SolvingOrganizational SkillsClear CommunicationCollaborationMentoring
Tools & Technologies
Samsara SaaS PlatformSlackGoogle Workspace
Certifications & Qualifications
CCNAAWS Certified Solutions Architect
Industry Keywords
SaaSIoTNetworkingTCP/IPVPNsDNSGPSTelematicsElectrical CircuitsTechnical Support

Tech Stack

Tools & technologies
AWSCloudDNSIoTTCP/IP

About the role

Key responsibilities & impact
  • Serve as the initial technical point of contact for basic and complex customer issues
  • Collaborate with first-line support, engineering, and product teams to deliver comprehensive solutions
  • Provide in-depth technical troubleshooting for Samsara’s SaaS platform, hardware devices, and integrations
  • Document detailed resolutions and create technical guides for the knowledge base
  • Mentor junior agents and support skill development and knowledge sharing
  • Identify trends in customer issues to influence product improvements and optimize support processes
  • Deliver clear communication to technical and non-technical stakeholders while resolving escalated issues
  • Maintain high customer satisfaction
  • Champion Samsara’s cultural principles and drive innovation and collaboration across departments

Requirements

What you’ll need
  • Fluency in German
  • Bachelor’s degree or higher in a technical discipline (e.g., Computer Science, Engineering, Networking) or equivalent experience
  • 3+ years of experience in a technical product support or specialist role, preferably within SaaS, IoT, or networking environments
  • Proven track record of handling complex technical escalations and collaborating across departments to resolve advanced customer issues
  • Understanding of networking concepts, including TCP/IP, VPNs, and DNS
  • Understanding of cloud-based architectures and hardware troubleshooting
  • Foundational knowledge in Artificial Intelligence
  • Ability to mentor and guide junior team members
  • Experience leading projects or initiatives aimed at improving operational efficiency and customer satisfaction
  • Analytical problem-solving approach
  • Organizational skills to manage multiple escalations, prioritize workload, and meet critical deadlines
  • Availability to work flexible hours, including nights and weekends, and provide on-call support as needed
  • French fluency, general knowledge of electrical circuits, GPS and telematics, networking protocols, APIs, diagnostic tools, scripting, third-party integrations, Slack, and Google Workspace are desirable or additional qualifications
  • Advanced certifications such as CCNA or AWS Certified Solutions Architect are a strong plus

Benefits

Comp & perks
  • Base salary, performance-based bonus/variable pay, and equity for eligible roles
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health plans
  • Parental leave plans
  • Flexible working model
  • Remote work support where aligned with operational requirements