Senior Director II, Support Business Operations

Samsung Electronics

. Lead the strategic vision and execution for Operations Support, SCM/Logistics, and Business/Sales Operations .

Posted 9/30/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in strategic operations leadership, project management, and collaboration across Supply Chain, Finance, and Sales. Proficient in driving process improvements and managing P&L for Support and Business Operations.

Highest-signal resume keywords

Project Management Certification20+ Years of Experience in Project/Program ManagementDeep Understanding of Sales OperationsStrong Analytical and Financial AcumenProven Strategic Operations Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperations SupportSCM/LogisticsProcess ImprovementRisk AssessmentRevenue ForecastingPerformance Metrics DevelopmentContract ManagementAutomation TechniquesDecision-Making

Soft Skills

Exceptional Verbal CommunicationExceptional Written CommunicationCollaborationAccountabilityInnovation

Tools & Technologies

SPMSOVSAP

Certifications & Qualifications

Bachelor's DegreeMBAProject Management Certification (PMP)

Industry Keywords

Network Telecommunication ServiceBusiness OperationsSales OperationsOperational EfficiencyCustomer Contracts

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead the strategic vision and execution for Operations Support, SCM/Logistics, and Business/Sales Operations
Oversee and integrate teams to ensure seamless project execution, operational efficiency, and business success
Partner with Supply Chain, Finance, Sales, and Engineering leaders to translate business strategy into operational plans
Define and implement long-term operational strategy aligned with Samsung Networks' business goals
Foster collaboration across Operations Support, SCM/Logistics, and Sales/Business Operations
Drive process improvement through automation and innovative methodologies to enhance efficiency and reduce costs
Manage the P&L for Support & Business Operations
Identify, assess, and mitigate operational and project risks
Oversee training for customers, GC, and internal teams
Ensure quality standards and safety processes across projects and operations
Develop reporting templates for project status, risks, and performance metrics
Own and interface with operations, logistics, and business tools including SPMS, OV, and SAP
Foster collaboration, accountability, and innovation
Support Customer Account teams with revenue forecasting, Management Plan tracking, risks, and customer hardware forecasts
Support customer contracts, SOWs, and contractual deliverables

Requirements

What you’ll need

Bachelor's degree required; MBA strongly preferred
Project Management certification preferred (e.g., PMP)
20+ years of experience, including 12+ years in project/program management within a Network Telecommunication Service organization
Deep understanding of Sales Operations and Operations support practices
Proven strategic operations leadership experience with exposure to supply-side and customer-facing activities
Strong analytical, financial acumen, and decision-making capabilities
Exceptional verbal and written communication skills
Strong knowledge of Project/Program management tools, processes, and automation techniques
Authorized to work in the U.S.
This role is not eligible for immigration sponsorship

Benefits

Comp & perks

Benefits information provided via Samsung Benefits webpage
Inclusive culture and diverse workforce
Equal Employment Opportunity
Reasonable accommodations during the application process