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Sana

Contract Care Navigator

Sana

. Support Sana members in navigating the healthcare system and accessing appropriate, high-quality, cost-effective care .

Posted 10/26/2026contractRemote • United StatesJuniorMid-Level💰 $25 - $33 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care navigation, provider scheduling, and healthcare benefits, ensuring members receive high-quality and cost-effective care. Strong communication and organizational skills facilitate effective collaboration with healthcare providers and team members.

Highest-signal resume keywords
Care Navigation ExperienceProvider SchedulingStrong Communication SkillsOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailAdaptabilityCollaborationOpenness to FeedbackReliability
Tools & Technologies
Healthcare SystemsDocumentation Tools
Industry Keywords
Healthcare NavigationReferral ManagementMember SupportCost-Effective CareFast-Paced Environment

About the role

Key responsibilities & impact
  • Support Sana members in navigating the healthcare system and accessing appropriate, high-quality, cost-effective care
  • Help members find providers, understand referral options, and coordinate access to healthcare services
  • Communicate with members, healthcare providers, and external partners to gather information, resolve routine issues, and facilitate care
  • Collaborate with Care Navigators, Sana Care providers, Medical Assistants, and Customer Support to ensure a seamless member experience
  • Maintain accurate, timely documentation of member interactions and care navigation activities
  • Follow established workflows, manage tasks through completion, and escalate complex clinical, benefits, or operational questions
  • Identify opportunities to improve workflows and share feedback with the team
  • Help members feel heard, supported, and confident while navigating their healthcare journey

Requirements

What you’ll need
  • 2+ years of experience in a fast-paced environment
  • At least 1 year directly in care navigation, referrals, provider scheduling, or healthcare benefits
  • Strong written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Ability to manage multiple tasks and follow through reliably
  • Comfortable learning new technology and navigating multiple systems
  • Ability to work in a fast-paced, remote environment
  • Strong problem-solving skills and judgment to know when to ask for help or escalate an issue
  • Collaborative approach and openness to feedback
  • Adaptability and willingness to take on new tasks as team needs evolve
  • Passion for making healthcare more accessible, affordable, and easier to navigate

Benefits

Comp & perks
  • Six-month contract assignment with potential to turn into something longer term
  • Remote-first, fully distributed team across the U.S.