Sana

Care Navigator

• Support Sana members in navigating the healthcare system and accessing appropriate, high-quality, cost-effective care
• Help members find providers, understand referral options, and coordinate access to healthcare services
• Communicate with members, healthcare providers, and external partners to gather information, resolve routine issues, and facilitate care
• Collaborate with Care Navigators, Sana Care providers, Medical Assistants, and Customer Support to ensure a seamless member experience
• Maintain accurate, timely documentation of member interactions and care navigation activities
• Follow established workflows, manage tasks through completion, and escalate complex clinical, benefits, or operational questions
• Identify opportunities to improve workflows and share feedback with the team
• Help members feel heard, supported, and confident while navigating their healthcare journey

Explore Contract Care Navigator at Sana. Review requirements and application details.

Open roles

Contract Care Navigator