Customer Sales Support Representative

Sandvik Group

. Monitor and process incoming customer orders .

Posted 11/9/2026full-timeSurrey • CanadaJuniorMid-Level💰 CA$64,480 - CA$72,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and sales capabilities while effectively communicating customer needs across departments. Proficient in logistics support and familiar with processes for selling goods and services in the mining industry.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceBilingual in English and FrenchKnowledge of Mining IndustryExcellent Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingLogistics SupportBack-Order ManagementParts Manual FamiliaritySales Techniques

Soft Skills

Strong Communication SkillsInterpersonal SkillsMultitasking Ability

Tools & Technologies

Microsoft OfficeOutlookSales Force

Industry Keywords

Mining IndustryCustomer OrdersShipping and LogisticsTechnical Support

About the role

Key responsibilities & impact

Monitor and process incoming customer orders
Support customer inquiries via phone or e-mail, including quotes, orders, unit downs, return requests, shipping and/or pricing concerns and technical issues
Process weekly back-order reports: review, expedite as required and send to customer
Understand customer needs and communicate them to other departments
Maintain working knowledge of products and their functions for customers
Ensure all activities comply with Sandvik’s core values and current policies and procedures
Arrange shipment/transport of equipment/materials
Receive incoming goods and provide associated logistics support where required
Perform other duties as assigned
Collaborate with sales, logistics, operations and technical teams to support customers and sales targets

Requirements

What you’ll need

Post-secondary education, preferably in a Business-related field
Minimum of two (2) years relevant experience
Bilingual in both English and French considered an asset
Proven customer service and sales experience is preferred
Knowledge of the mining industry would be an asset
Strong oral/written communication and interpersonal skills
Knowledge of processes, tools and techniques for selling goods and services
Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
Familiar with parts manuals
Ability to multitask in a fast-paced environment
Ability to work flexible working hours

Benefits

Comp & perks

Ongoing development and training
An excellent comprehensive compensation package including a pension plan with matching
Competitive health, dental, life and disability benefits
The opportunity to make an impact on our business performance
The opportunity to be part of an ambitious team, in an industry leading business
The opportunity to reach your full potential