Service Platform Specialist

Sandvik Group

. Support consistent administrative execution of Service operations from opportunity through invoicing using CMMS software Maximo .

Posted 11/3/2026full-timeElko • Nevada • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Maximo and connected Service platforms, providing training and support to end-users while promoting adherence to established Service Operations processes. Skilled in process improvement and digitalization within technical service environments.

Highest-signal resume keywords

Maximo ExpertiseProcess ImprovementMS Office Suite ProficiencySalesforce ExperienceSAP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CMMS SoftwareAccount ManagementExcel ProficiencyPower BI ExperienceTroubleshootingChange ManagementUser TrainingService Operations ProcessesDigitalizationUsability Analysis

Soft Skills

CommunicationCollaborationProblem-SolvingUser SupportFeedback Gathering

Tools & Technologies

MaximoSalesforceSAPPower BIDoc.connect

Industry Keywords

Industrial EquipmentMiningHeavy ManufacturingAftermarket ServicesTechnical Service Environment

About the role

Key responsibilities & impact

Support consistent administrative execution of Service operations from opportunity through invoicing using CMMS software Maximo
Serve as the on-site subject matter expert for Maximo and connected Service platforms
Serve as the primary local point of contact for employees needing support with Maximo, connected applications, and related Service business processes
Help employees understand the end-to-end Service process and integrated systems
Deliver Maximo refresher training and support onboarding of new users
Maintain end-user and new-user training lists
Review training materials for local relevance and effectiveness
Provide basic troubleshooting and resolve Doc.connect errors, end-user questions, system incidents, and change requests
Escalate unresolved issues to appropriate support teams
Liaise among end users, local managers and supervisors, Sales Area stakeholders, global process specialists, and global project teams
Gather and communicate user feedback, usability concerns, functional requirements, and potential system issues
Support local communication and change adoption for new systems, functionality, and standardized ways of working
Promote adherence to established Service Operations processes
Identify opportunities to improve administrative execution and digitalization

Requirements

What you’ll need

Minimum of 5 years work experience on computer software systems, including account management
Office experience within industrial equipment, mining, heavy manufacturing, aftermarket/parts & services, or a similar technical service environment
Expertise in MS Office Suite
Experience using Excel
Some Salesforce experience
Some SAP experience
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship
Temporary work authorizations, including OPT, do not meet this requirement
Power BI experience preferred
Process improvement/efficiency approach to work preferred

Benefits

Comp & perks

Competitive benefits package including health, dental, and disability insurance
401(k) retirement savings plan
Professional competence development
Training
Career advancement opportunities
Equal opportunity employment
Reasonable accommodations for applicants and employees with disabilities