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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in both German and English while providing exceptional customer support and managing the complete order lifecycle. Proficient in SAP, CRM, and Office 365, with a strong focus on administrative accuracy and continuous improvement initiatives.
Highest-signal resume keywords
Fluency In German And EnglishSAP KnowledgeCRM KnowledgeOffice 365 KnowledgeStrong Administrative Accuracy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order Lifecycle ManagementQuotation PreparationProcurement TasksCustomer OnboardingData Maintenance
Soft Skills
Confident Communication SkillsProactive ApproachOrganised ApproachProblem-Solving SkillsAttention To Detail
Tools & Technologies
SAPCRMOffice 365E-Commerce PlatformsDigital Tools
Industry Keywords
Customer SupportSales EngineeringInternal ControlsSustainability InitiativesOrder Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Support customers and colleagues in Germany
- Work closely with Sales Engineers and Account Managers to strengthen customer relationships
- Support customer onboarding and promote digital tools and e-commerce platforms
- Prepare quotations with field sales teams and suppliers
- Manage the complete order lifecycle from creation through invoicing, including credits, returns, and claims
- Handle returns, claims, and escalations according to company procedures
- Maintain accurate customer records and databases
- Assist with procurement tasks, purchase orders, and supplier follow-up
- Maintain accurate CRM and ERP data
- Contribute to continuous improvement, internal controls, and sustainability initiatives
- Deliver clear answers, smooth processes, and exceptional customer support
Requirements
What you’ll need- Fluency in both German and English is essential
- SAP knowledge
- Office 365 knowledge
- CRM knowledge
- Confident communication skills
- Proactive and organised approach
- Ability to manage multiple tasks simultaneously
- Problem-solving skills
- Strong administrative accuracy and attention to detail
- Ability to work Monday to Friday from 8:00 am to 5:00 pm
- Required to work fully on site in the Erlangen office during the probationary period
Benefits
Comp & perks- Hybrid working available after the probationary period
- Career development opportunities
- Scope for growth and progression over time
- Personality and logic ability test feedback immediately after completion