Customer Support Specialist

Sandvik

. Serve as a primary point of contact for distributors and customers via phone and email .

Posted 10/9/2026full-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and order management within a B2B environment, ensuring accurate order processing and proactive communication. Proficient in maintaining records in ERP systems and identifying opportunities for process improvement.

Highest-signal resume keywords

Customer Service ExperienceOrder ManagementERP Systems ProficiencySAP ExperienceB2B Environment Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingQuotation PreparationKPI Target AchievementCustomer Claims ProcessingComplaint Resolution

Soft Skills

Proactive CommunicationProblem SolvingCollaboration

Tools & Technologies

Microsoft OfficeERP Systems

Certifications & Qualifications

Associate Degree

Industry Keywords

ManufacturingIndustrialDistribution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a primary point of contact for distributors and customers via phone and email
Process and monitor customer orders while ensuring accuracy and timely fulfillment
Provide order status updates and proactive communication regarding delays or supply issues
Resolve customer concerns, complaints, and order discrepancies
Prepare quotations and support pricing requests
Collaborate closely with sales teams in the United States and Canada
Process returns, credits, and customer claims
Maintain accurate records within ERP systems and meet KPI targets
Identify opportunities to improve customer experience and internal processes
Report to the Customer Service Manager, North America

Requirements

What you’ll need

Associate degree or equivalent combination of education and experience
Minimum of 3 years of customer service, customer support, order management, or related experience
Experience in a manufacturing, industrial, distribution, or B2B environment
Proficiency with Microsoft Office and ERP systems
SAP experience preferred
Experience supporting U.S. and Canadian customers preferred
French language skills are a plus

Benefits

Comp & perks

Ongoing learning, technical training, and professional development
Career growth opportunities across Dormer Pramet and Sandvik Group
401(k) with company core contribution and matching
Medical, dental, and vision coverage
Disability and life insurance
Paid family leave