FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business analysis, translating business needs into clear requirements, and leveraging Dynamics 365 Customer Service capabilities. Strong communication skills and the ability to collaborate effectively with stakeholders and technical teams are essential.
Highest-signal resume keywords
Business AnalysisDynamics 365 Customer ServiceData QueryingReport CreationStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisData QueryingReport CreationUser Story TranslationAcceptance Criteria Development
Soft Skills
Strong Communication SkillsCollaborationConfidence in Experimentation
Tools & Technologies
Dynamics 365AI Agents
Industry Keywords
Customer Service OperationsFunctional DocumentationTraining Material Preparation
About the role
Key responsibilities & impact- Work with users and stakeholders across divisions to understand their needs, processes and underlying challenges
- Explore new Dynamics 365 capabilities, test AI agents and create small proofs of concept
- Query data and build reports to understand usage, identify problems and evaluate improvements
- Support prioritization by assessing business value, effort and risk
- Translate findings into user stories and acceptance criteria
- Collaborate with developers, testers and architects throughout the delivery process
- Support testing and adoption
- Prepare training material and maintain functional documentation
- Recommend product developments and determine what the team should develop next
Requirements
What you’ll need- University degree in IT or related field, or equivalent practical experience
- Several years of experience from a relevant position
- Experience in business analysis and translating business needs into clear requirements
- Confidence working directly on digital platforms and learning through experimentation
- Ability to query data and create reports independently
- Strong communication skills in English
- Understanding of customer service operations
- Hands-on experience with Dynamics 365 Customer Service and AI agents is a strong advantage
- Resume and cover letter in English
- May be required to complete a personality and logic test later in the recruitment process
Benefits
Comp & perks- Fair and rewarding benefits
- Career opportunities in an inspiring global environment
- Hybrid work arrangement with the possibility to work some days from home