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Sandvik

Service Platform Specialist

Sandvik

. Support consistent administrative execution of Service operations from opportunity through invoicing using CMMS software Maximo .

Posted 11/3/2026full-timeElko • Nevada • United StatesMid-LevelSenior💰 $80,000 - $95,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Maximo and connected Service platforms, providing training and support for end-users while ensuring adherence to Service Operations processes. Capable of gathering user feedback and promoting digitalization within administrative execution.

Highest-signal resume keywords
Maximo ExpertiseService Operations ProcessesMS Office Suite ProficiencyExcel ExperienceSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
MaximoExcelSalesforceSAPComputer Software SystemsAccount ManagementTroubleshootingTraining DevelopmentUser SupportDigitalization
Soft Skills
CommunicationCollaborationProblem-SolvingUser Feedback GatheringChange Adoption
Tools & Technologies
CMMS SoftwareDoc.connectService PlatformsConnected Applications
Industry Keywords
Industrial EquipmentMiningHeavy ManufacturingAftermarket ServicesTechnical Service Environment

About the role

Key responsibilities & impact
  • Support consistent administrative execution of Service operations from opportunity through invoicing using CMMS software Maximo
  • Serve as the on-site subject matter expert for Maximo and connected Service platforms
  • Support employees with Maximo, connected applications, and Service business processes
  • Explain the end-to-end Service process and integrated systems workflow
  • Deliver Maximo refresher training and support onboarding of new users
  • Maintain end-user and new-user training lists
  • Review training materials for local relevance and effectiveness
  • Provide basic troubleshooting and resolve Doc.connect errors, end-user questions, system incidents, and change requests
  • Escalate unresolved issues to appropriate support teams
  • Liaise among end users, local managers and supervisors, Sales Area stakeholders, global process specialists, and global project teams
  • Gather and communicate user feedback, usability concerns, functional requirements, and potential system issues
  • Support local communication and change adoption for new systems and functionality
  • Promote adherence to Service Operations processes and identify opportunities to improve administrative execution and digitalization

Requirements

What you’ll need
  • Minimum of 5 years work experience on computer software systems: Account management
  • Office experience within industrial equipment, mining, heavy manufacturing, aftermarket/parts & services, or a similar technical service environment
  • Expertise in MS Office suite
  • Experience using Excel
  • Some Salesforce experience
  • Some SAP experience
  • Must have the legal right to work in the United States on an indefinite basis without employer sponsorship
  • Temporary work authorizations, including OPT, do not meet this requirement

Benefits

Comp & perks
  • Competitive benefits package
  • Health insurance
  • Dental insurance
  • Disability insurance
  • 401(k) retirement savings plan
  • Professional competence development
  • Training
  • Career advancement opportunities